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Reviewed 31 March 2018 via mobile

The Hilton Sydney close to the QVB offers everything you need for a stay in CBD. Nice and clean but rooms, friendly staff and a very good restaurant - Glass Brasserie!!! I would definitely recommend this place...

Stayed: March 2018, travelled as a couple
1  Thank jhaensel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa K, Guest Relations Manager at Hilton Sydney, responded to this reviewResponded 2 April 2018

Dear Jhaensel,

Thank you very much for taking the time to leave such a lovely review of your stay with us at the Hilton Sydney. I was delighted to read that you enjoyed your stay, especially the location of our hotel, our Glass Brasserie and great service from our team.

I hope that we will have the chance to welcome you back to the Hilton Sydney again soon.

Kind regards,
Alyssa
Guest Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

We arrived into Sydney on a hot day and greeted by the bell boy.

He walked us up to the counter and we got checked into room 2112. Because of the hot weather they gave us complimentary water and a free breakfast in the Glass Restaurant.

Thanks Guys

Room Tip: Ask tobe upgraded to a club room
  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank AbelPrasad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa K, Guest Relations Manager at Hilton Sydney, responded to this reviewResponded 2 April 2018

Dear AbelPrasad,

Thank you for taking the time to leave such a lovely review of your recent stay at the Hilton Sydney. On behalf of the entire team, we are so pleased that you enjoyed your time at the hotel.

We look forward to welcoming you back in the near future.

Kind regards,
Alyssa
Guest Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Just a little disappointed actually. 1. Our stay was one night $631 thanks very much. Breakfast was included & quite a good selection. Don’t expect a hot coffee. 2. Our room was smaller than our stay in another MUCH cheaper hotel 15minutes away. 3. $56 to park the car. I mean really? You just charged us $600 to sleep one night and we have to pay to park our car? 4. Most of the staff were pleasant. But I walked in & out of that hotel through doors attended by ‘greeting’ staff & not one hello? Too busy talking to each other. 5. Check prices when you book. We thought we were going to get a luxury experience ‘5’ star, but if you check the prices ‘peak’ times ect, the only thing ‘peak’ about when we stayed was an ed sheeren concert. Ed was enough to jump the price by $$$. So people if like us you stay in hotels 3-4 star $230-270 a night & you lash out your hard earned money to do something special.....save your money. The only luxury we got that was any different from our usual hotels was you could ‘poo’ while watching the tv in the shower??? Go figure ‍♀️Sorry Hilton, definitely did NOT meet ANY expectations.
# one good thing=easy check out.

Stayed: March 2018, travelled as a couple
1  Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa K, Guest Relations Manager at Hilton Sydney, responded to this reviewResponded 2 April 2018

Dear Karen G,

I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities.

Once again, please accept our sincerest regret. I do hope you are not deterred from continuing to stay with us. My team and I look forward to welcoming you back to the Hilton Sydney soon to enjoy a truly memorable stay for all the right reasons.

Sincerely,
Alyssa
Guest Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

We stayed here for 3 nights at the end of our trip to Australia and it was great! We were put on a high floor and loved our room and the view. Breakfast was great and if you're doing a tour, it's easy to be picked up from there. Great location and walking distance to almost everything you need! The gym can be quite busy as many locals have a membership there as well.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kristen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa K, Guest Relations Manager at Hilton Sydney, responded to this reviewResponded 2 April 2018

Dear Kristen O,

Thank you very much for taking the time to leave such a lovely review of your stay with us at the Hilton Sydney. I was delighted to read that you enjoyed your stay, especially the location of our hotel, our Breakfast and the room you were staying in.

I hope that we will have the chance to welcome you back to the Hilton Sydney again soon.

Kind regards,
Alyssa
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

This property is on George street which is closed now for a while while they build a new light rail. It sits between George and Pitt and is accessible to many places within walking distance including Darling Harbour, Sydney Harbour, Hyde park and shopping.

As a member, they gave me bottled water every night. There was a bottle of wine but it wasn’t clear if that was mini bar or not so I didn’t take it.

The mini bar fridge takes up all the refrigerated space so there’s no room to store leftovers. I asked for a bucket of ice and although they delivered it, they didn’t put my open bottle of wine on it and when the housekeeper service came, they didn’t refill the ice bucket, only took it away so my wine was warm when I returned.

The best amenity for us foreigners is that they provided an adapter for use. No usb plugs, but I was so happy to actually use my hair irons in the bathroom versus out in the bedroom as is the case in most 220V mains regions.

The blackout blinds are activated by switch and are very effective. The WiFi worked well.

There is a magnifying mirror in the bathroom and full toiletries available.

The bed was comfy and the pillows amazing. The room I was in was across from the elevator but I never heard elevator noise only some minor sirens from the street below.

Stayed: March 2018, travelled on business
1  Thank tlcjunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa K, Guest Relations Manager at Hilton Sydney, responded to this reviewResponded 2 April 2018

Dear Tlcjunk,


Thank you for taking the time to leave such a lovely review of your recent stay at the Hilton Sydney. It is great to hear you enjoyed your stay and especially appreciated the hotel's convenient location.

On behalf of the entire team, we are so pleased that you enjoyed your time at the hotel.

We look forward to welcoming you back in the near future.

Kind regards,
Alyssa
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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