As a gold elite member of Marriott's rewards scheme, we were contacted a few days prior to our arrival to ask if there was anything the hotel could do to make our stay better. I responded that we were arriving around noon and whilst we understood that checkin was at 3pm, the one thing they could do was try and make the room available earlier.
On arrival at noon, there was no room available (which is fine) and the receptionist said that she would call me once it was ready and in the meantime to avail myself of the 'executive lounge'.
Time passed and finally at 3pm, after no call was received, I returned to the front desk to be handed my room key and upon my enquiry was told the room had been ready for over an hour.
Oh well, these things do happen I thought. Sloppy, but not uncommon in busy, mid-level hotels.
I get to my room and am appalled to find that my "city view" room has an enticing view of a painted brick wall! (see photo attached) I called services and they told me that the hotel is full and nothing could be done. To bad, so sad, was how I would best describe the attitude.
As I sit here in my "brick wall view" room, I look at the furniture in the room. There are two chairs around the circular glass desk/work table - neither of the chairs match. One has completely cracked and disintegrating faux leather, the other (cloth chair) has a very nasty looking stain on it.
Here is the upshot of this hotel. It's pretty tatty and run down in the rooms. They've spent a lot of money of the front entrance but forgotten to do things like replace chairs in the rooms that probably saw better days a few decades ago.
It's well located, but then so are a dozen other hotels in this part of Sydney CBD that represent far better value for money. If we had spent $200 per night on the room, it would have been fine, but for the same (nearly $600 per night) we spent we could have stayed in a proper upmarket hotel with a beautiful room with a view over what I think is the prettiest harbour in the world, as opposed to the Marriott's (ahem) "city view"
- Official Description (provided by the hotel):
- Sydney Harbour Marriott at Circular Quay offers a distinctive blend of stylish comfort and modern convenience. Overlooking the sparkling Sydney Harbour and world famous opera house, our Circular Quay hotel's location can be found at the doorstep of a shopping Mecca and moments away from the historic Rocks district. Guests are invited to indulge in our Sydney Harbour hotel's luxurious treatments at our on-site spa, or they may savour finely-crafted cuisine at our renowned Icons brassiere restaurant. Book your memorable trip to Sydney now at our premier 5-star waterfront hotel. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Sydney Harbour At Circular Quay Hotel Sydney