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“Do not stay here”

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Reef Resort Apartments
Ranked #86 of 145 Speciality Lodging in Sydney
Reviewed 21 September 2014

I paid $216 a night for a 2 bed unkept and run down apartment. The entrance to stair well offered dead plants un vacuumed carpet throughout. Carpet detached in areas and a slip hazard. The apartment had not been vacuumed. The deck had not been swept or scrubbed for months. The windows were dirty throughout. The glasses were unclean as we're the coffee mugs left with previous use and food left on tiles at back of stove top. The towels and bed linen although smelt clean, we're stained and thread bare. Not professionally cleaned at all. The shower had not been cleaned with a hair tie and hair in the drain hole. We requested the shower be cleaned on our absence, bleach was sprayed. In our absence we went shopping for cleaning products...and thongs to wear in shower.. sprayed everything including bedding with glen 20! Soaked shower in bam. If you read their website they claim they have spas games room and tennis court and laundry. Yes they exist but you would not wash your clothes in the run down rusty equipment. The games room was one very sad looking pool table carpet never been vacuumed plants growing throughout the brickwork and dead plants littered the floor. Spa we didn't find but would definitely not think of using unless you wanted to contract some fungle disease you would not get rid of!! The entire place is run down mildew on cracked and un painted walls throughout the entire complex. On checking out, the owner/caretaker arrived in his BMW convertible..! I expressed our disappointment with regard to cleanliness and lack of upkeep with regard to entire complex.. Suggested he teach the 'cleaners' to use a vacuum and a broom.. ! He stated they vacuum one complex each week.., and they had had rain and leaves etc had blown in... ! I told him they were way overpriced for the dismal apartments lack of upkeep.. And total uncleanliness. He blamed the people running the complex who were in the office on our arrival.. Probably his parents! They are sitting on a gold mine here.. Perfect views perfect position... Wrong people 'managing' here. I will be reporting them as they are extorting people

Room Tip: Don't book here
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  • Stayed: September 2014, travelled with family
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5  Thank Debby R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 20 reviews

Reviewed 1 June 2014

The place was absolutely disgusting.Lounges looked like they were picked up from the council cleanup.Brickwork falling apart on rear deck which had not been cleaned for years. Plants were growing in the corners of the tiled deck. Kitchen Cupboards and bathroom vanities were filthy and water damaged. Bedding old and barnered. Oven & grill unusable crockery and cutlery old chipped an unusable. Were meant to stay a week and moved out at 7.15am.
A disgusting rip off which should not be licensed to accommodate anyone. An embarrising slum to the northern beaches.

Room Tip: choose a different venue
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  • Stayed: May 2014, travelled as a couple
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5  Thank Frances C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

Absolutely disgraceful. The health department should be notified. Furniture old and dirty, bed linen and towels stained and suitable for rags, cupboards dirty, plates and cookware a joke. Appliances from the 80's. We couldn't see out windows for grime. Carpets worn. Seems Nana who owns all 50+ units wont spend a cent on them. We had to clean the shower ourselves with disinfectant and bleach before using. Put bedspreads on sofas they were so gross. We saw two units and both were as bad as each other. If there is a decent one it was well hidden. Ruined our holiday as it was difficult to find alternate unit at late notice.

  • Stayed: January 2014, travelled with family
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5  Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

Stayed at Reef Resort over Easter with my wife and two girls had the best time. Stayed in a top floor apartment with ocean and park views.

Great location for the kids pool,playground nearby tennis court games room best of all was the beer at the end of the day on the balcony looking out to the beach.

The apartment is massive with all you need for a getaway cafés nearby were fantastic also mona vale shops are within walking distance from the resort.

Loved the beach as it is directly across from the apartments with easy assess We'd stay again!!

  • Stayed: April 2014, travelled with family
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Thank Carl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

Absolutely awful place!
Disgusting apartments and cockroaches in the beds etc.
Whole place was awful.
Most of our party moved out to local hotels. Wouldnt be so bad if it was cheap but it simply isn't.
Go and book into a backpackers will be cheaper and cleaner.

Room Tip: Do not stay here!
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  • Stayed: April 2014, travelled on business
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1  Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Reef Resort Apartments

Address: 8 - 12 Terrol Crescent | Mona Vale Beach, Sydney, New South Wales NSW 2103, Australia
Region: Australia > New South Wales > Sydney
Amenities:
Beach Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #86 of 145 Speciality Lodging in Sydney
Price Range: RM491 - RM620 (Based on Average Rates for a Standard Room)
Number of rooms: 14

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