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“Terrible service and average food”
Review of El Cubano

El Cubano
Ranked #4,294 of 6,392 Restaurants in Sydney
Cuisines: Cuban
Neighbourhood: Kings Cross
Restaurant details
Neighbourhood: Kings Cross
Reviewed 31 August 2014

We were given a voucher as a present and were very disappointed in the experience. The place was quite busy and there were 2 staff serving. We were given the set menu and water and asked what we would like to drink. We ordered Mojitos and the meat option of the menu. 25 minutes later we still had no drinks. We were promised they were coming. My husband decided to get some beers in the meantime and went down to the bar to be told that our Mojitos had not even been ordered. We advised the waiter who didn't seem very concerned. It took another 15 minutes before we received the drinks. The service was terrible. The wait staff made no effort to make you welcome and there was no communication. The table next to us had been there since 7 and still had no food. It was now 9pm. Our food came about 10 minutes later only after we complained again. The 7pm table had been ignored so left without eating. We quickly ate our tasting plate which was dry and not at all what we expected from the description on the voucher, then left. I would not recommend this place to anyone

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1  Thank Jcmacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 15 reviews

Reviewed 30 August 2014 via mobile

This experience was the typical Sydney stuff - food and mojitos were lovely, service was slow, uncommunicative and flat out rude. Even asking where our first round of drinks was, after 20 mins, got met with a sharp, defensive rebuke. NOT WORTH THE TRIP TO THE CROSS.

1  Thank ronzos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

What a great find! My boyfriend and I visited El Cubano with a Groupon voucher and were really impressed with the experience - the food was delicious, the ambience charming and romantic and the service attentive. I don't understand the negative reviews for this place - it ticked every box for us and we're picky diners. We'll definitely be back.

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1  Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

this Cuban restaurant is hidden in a small alley in potts point, Sydney. quite easy to find thanks to google map. We brought a groupon voucher which come with free drinks, 1 entrée and 1 main per head. The dishes were delicious, esp the pork belly. we will definitely come back again for more.

Thank Chee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

This is a really interesting place that needs some more patronage. Went there on a voucher (which was great value) and wouldn't have known about it otherwise. Been back since then - really nice food, authentic, funky atmosphere but not overwhelmingly pretentious (which is a real theme in this area) and good value - it isn't cheap, but it is by no means expensive, and their drinks list is really well priced. Check it out - it is absolutely original Cuban food!

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Thank Zaubie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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