My brother in law booked a table for me and my partner at altitude as gift for my partner birthday.
He was looking for one of the best and fancier restaurant in the city and this one looked like ticking all the boxes.
Great view, inside of a famous hotel, nice venue everything looks perfect till the “fine dining” experience starts....
Unfortunately we were 15mins late as we couldn’t find the entrance.
When we arrived the host at the door told us our table wasn’t ready as we were late.
After a bit of wait anyway she gave us a really nice table.
We’ve been sitting there and 10 mins later still no one asking for water or if we needed help with their really wide wining list.
Looking around 3/4 tables in the restaurant and roughly 5 floor staff on.
We finally been approach of what I guess he was suppose to be our waiter asking straight if we had pick our wine.
I said I would like to have some water first and needed some help for the wine.
He sent the sommelier. I explained him how I like the wine and due their large varieties of provenance if there was any different from usual to suggest.
We ended up with the usual Aussie Chardonnay.
They took our order.
The portions are tiny.
They forgot one of our entrees and the side with the mains as they both arrived after we asked for it when they had cleared our plates already.
Not any apology
No one checked on us or asked us how was the meal.
We had a three course meal and we were still hungry.
Their signature dessert is a scoop of ice cream with white chocolate and pop corn.
Really disappointing from a venue you are expecting the most impeccable customer service and experience.
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