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Reviews (428)
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Traveller rating
224
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9
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All reviews business trip lots of restaurants coffee machine value for money clean hotel free mini bar comfort stay room cleanliness easy access many choices convenience store excellent stay nice room pleasant stay swimming pool is penang island strategic location
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Reviewed 13 June 2018

This was the second time I stayed in the hotel. The service has been always pleasant, efficient and personal. I have stayed in many hotels, but I must say the Front Desk Agent in Iconic are WAY BETTER than those 5 stars hotels. I was welcomed by Raymond when I stepped out from the Grab, he welcomed me back, used my name, and just made he whole check in process very comfortable. He even gave me a great restaurant recommendation

The room is comfortable, simple and minimum design but, you get everything that you need, even a coffee machine and pillow menu, imagine that!!

I will definitely recommend this hotel. Thanks for the great service again.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Desmond S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IconicGM, General Manager at Iconic Hotel, responded to this reviewResponded 17 June 2018

Thank you very much for such a remarkable review, Desmond S.
Kudos to Raymond and the team.
Can't wait to have you back.

Stay Inspired,
Kevin Cheah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

Decent hotel overall, breakfast served was OK. But find that parking was a problem. Surrounded by many shops with businesses of eatery outlets. Nice decorations of the lobby area. Easy accessible from Juru autocity and north south expressway.

Date of stay: March 2018
Trip type: Travelled on business
Thank travellen2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IconicGM, General Manager at Iconic Hotel, responded to this reviewResponded 12 June 2018

Appreciate your review there, Shiang T
However, we are sorry to hear about the parking. Usually during the month of Ramadhan, parking will be quite packed around 6.30pm - 8.30pm due to the Ramadhan Buka Puasa Buffet Dinner.
Please be assured that parking is usually convenient at our multi-level carpark.
Looking forward to have you here again.
Thank you very much for your review again.

Stay Inspired,
Kevin Cheah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

Overall good experience, staff is friendly and helpful.
Location is very convenient (only short walk to nearby restaurants and shops).
The room is nice, bright and confortable with full equipped stuffs.
I will stay here again for next tirp to Penang.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ctchew2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IconicGM, General Manager at Iconic Hotel, responded to this reviewResponded 11 June 2018

Our happy feet are dancing from your great review on us.
Looking forward to have you back.
Thank you ctchew2018!

Stay Inspired,
Kevin Cheah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018

They will attract more visitor and new guest definitely , we actually prefer comfortable room and good breakfast provided and another propose is set up Thai tradition massage shop in hotel will release tension and healthy for value guest .

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ckong2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IconicGM, General Manager at Iconic Hotel, responded to this reviewResponded 6 June 2018

Thanks ckong2018 for your review!
Yes..we love to have more new guests and definitely love to have you back too!
Thank you for your recommendation to have Thai Traditional Massage in the Hotel, we will look into what we could do about it.
But hey, do you know that Iconic Hotel's guests are entitled for 10% off or more (depending on their seasonal promotions) at Enso Spa which is just next door. Just show your keycard to claim.
Can't wait to have you back.


Stay Inspired,
Kevin Cheah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

Very new facilities. Everything is within walking distance. Very comfortable stay. Very good for business trips. Direct access to highway and Penang. Its well worth the money and way better than the average 5 star hotels..

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank QimAQim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iconic H, General Manager at Iconic Hotel, responded to this reviewResponded 1 June 2018

Thank you for the awesome review, QimAQim
Can't wait to have you back here

Stay Inspired,
Kevin Cheah
(General Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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