Stayed 2 days at hotel. First impression bad. Front office staff was very slow at check in and not a smile being in the service line. Room was dusty. Toilet tissue was not replenished. The room was not cleaned the next day. When enquired they insisted that we have to inform if we want it cleaned. Paid Rm100 for 2 days deposit. Asked for iron and hair dryer and was told to pay a deposit of Rm50 for iron and Rm30 for hair dryer. Asked to speak to the manager but manager never called for the 2 days we were there. Overall very bad management and service. Will not recommend.

I have a bad impression from previous review and most of my friends laughed at me once they informed I will visit them n staying here

Reservation 4-smooth

Room 4-Huge n clean

Bedding2-run down, spring eat my back. pain in morning

Toilet3-Huge but old fashion
water heater spoiled but the frontdesk fixed it immediately. thanks

Building4-own building with lift and windy scene

Breakfast3.5-standard as great hotel but poor taste of nasi lemak n fried noodle

the bread is awesome n plenty of kuih and cakes. great!

cafe so spacious and stylish with open concept. love it

Advantage:
100 meters from Bukit Mertajam Train station, mosque and 3 Malay foodstation/tomyam

Free flow water dispenser in each room with ample coffea table & seatee

Thick towel and soap bar, body shampoo, toothbrush awesome

ample car park

Disadvantage:
Poor bedding(spring too old)

Old fashion tiling n design

Super thin wall, u can hear kids running, jumping while the mother yelling

Phone not functioning to call frontdesk

Poor sign/line in the room for handphone

Note:
Management need to pay attention the open window opposite lift to avoid fall or accident among child

Recommended if you not fussy about style

Bed is the most important thing for traveller. Unfortunely, i get a bed with uncomplete mattress. Only 1 layer and is the bottom mattress, which is super hard and uncomfortable. Other than that, room is big and clean. Breakfast is simple but just nice