Finally stayed in Room 38 for two nights after two other rooms were rejected due to cleaning issues and broken handles on cupboards. At the top of the stairs, right above the kitchen with the stair door propped open we were greeted with a very strong charcoal smoke smell each evening and fried bacon smell in the mornings. We closed the door to limit the smell but the staff obviously opened it again. The extractor hood in the kitchen must need replacing as on the ground floor there were fans everywhere trying to blow the smoke away, but there was a smoke haze throughout the restaurant ceiling and beyond. Luckily we sat outside on both nights to escape the smell. We have stayed in many Best Western hotels worldwide but this one does not measure up to the standard quality hotel rating, let alone a BW Plus.
The staff were very good in trying to do their best under the not so good conditions
- Official Description (provided by the hotel):
- Nestled in a quiet location with panoramic views of the Brisbane CBD, Best Western Gregory Terrace is Brisbane's favourite four star hotel. Guests enjoy complimentary high speed wifi, undercover parking and Foxtel featuring a selection of news, sports, movie and entertainment channels. Enjoy a drink at the poolside bar & lounge or a meal at GT's Cafe. You will appreciate the convenience of an elevator straight from the underground car park to your room and the location right on the northern fringe of the Brisbane CBD, with easy access to Brisbane Airport, Spring Hill and the entertainment and dining options of Fortitude Valley. Best Western Plus Gregory Terrace offers a range of Deluxe, Superior, Executive and Family Rooms with a variety of flexible bedding configurations available. ... more less
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- Also Known As:
- Best Western Brisbane
- Brisbane Best Western