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“Disappointed with cleanliness”

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Best Western Gregory Terrace Brisbane
Ranked #99 of 169 Hotels in Brisbane
Reviewed 4 weeks ago

I picked this hotel because of its location, secure parking and reasonable price. Moreover, it's Best Western so I was expecting a good pick.
I am not picky but the truth is I was very disappointed with the cleanliness of the room, especially sheets (hair on sheets).

  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank givilomitour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this reviewResponded 4 weeks ago

Thank you for your feedback regarding your stay
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 209 reviews

Reviewed 4 December 2017

I have always found the rooms clean and well set out.
They usually have the daily newspaper which is very important to me.
The staff are lovely and very helpful, unfortunately the restaurant Let's them down.
The menu is very limited and overpriced. Burgers??
It would be better to eat elsewhere if you are looking for variety and value!
This includes breakfast as well.

Room Tip: Stay upstairs. Bottom floor is a bit musty smelling and the beds are not as good.
See more room tips
Stayed: October 2017, travelled on business
Thank 464cowgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this reviewResponded 7 December 2017

Thank you for taking the time to review your experience with us, we appreciate your feedback

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Reviewed 18 November 2017

This was my first time staying at this motel. Whilst on a main road, the building is solid brick and there is no noise from adjacent rooms, aside from the subdued gurgle of a shower being run. The rooms have a balcony (room 32's faces north) overlooking the pool; the balconies have glass/metal tables and chairs, making for a pleasant place to sit and read. The room itself is spacious and comfortable; the beds are very comfortable with extra blankets in the wardrobe. The only thing amiss was the fitout of the bathroom - whilst perfectly clean the fittings (taps and towel rails) were coming loose which I duly reported to Reception upon checkout.
The onsite restaurant is very convenient for breakfast, coffee and cake, lunch and dinner with the wait staff especially accommodating. Recommended is the entree size pesto pasta dish and the creme caramel for dessert, as well as the iced mocha.

  • Stayed: November 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank BelC0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this reviewResponded 20 November 2017

Thank you for taking the time to review your expereince with us, we appreciate your feedback and look forward to seeing you on your next visit

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Reviewed 6 October 2017

The room was clean and bed comfortable. Food from the restaurant was very tasty. Great view of city lights.
Easy access for luggage from the car park. Close to the city Centre of Brisbane. Internet had a fast speed

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 520gabriellep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this reviewResponded 9 October 2017

Thank you for taking the time to review your experience with us, your feedback is greatly appreciated. We are so pleased to hear you enjoyed your stay and look forward to welcoming you on your next visit

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Reviewed 5 October 2017 via mobile

The Best Western Plus on Gregory Tce is a good hotel to stay whilst on business trips. Easy to access from Airport Link Fwy and in close proximity to the city. Hotel has a restaurant but I haven't eaten there. Staff is friendly and car parking is secured in there underground car park. Rooms are spacious and clean, same for the bathroom. Will stay again

Stayed: October 2017, travelled on business
Thank Dirk H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this reviewResponded 9 October 2017

Thank you Dirk for reviewing your stay with us, we appreciate your feedback and look forward to seeing you on your next stay with us

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Gregory Terrace Brisbane

Address: 397 Gregory Terrace | Spring Hill, Brisbane, Queensland 4000, Australia (Formerly BEST WESTERN PLUS Gregory Terrace Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Brisbane
#82 Luxury Hotel in Brisbane
Price Range: RM309 - RM491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Gregory Terrace Brisbane 4*
Number of rooms: 37
Official Description (provided by the hotel):
Nestled in a quiet location with panoramic views of the Brisbane CBD, Best Western Gregory Terrace is Brisbane's favourite four star hotel. Guests enjoy complimentary high speed wifi, undercover parking and Foxtel featuring a selection of news, sports, movie and entertainment channels. Enjoy a drink at the poolside bar & lounge or a meal at GT's Cafe. You will appreciate the convenience of an elevator straight from the underground car park to your room and the location right on the northern fringe of the Brisbane CBD, with easy access to Brisbane Airport, Spring Hill and the entertainment and dining options of Fortitude Valley. Best Western Plus Gregory Terrace offers a range of Deluxe, Superior, Executive and Family Rooms with a variety of flexible bedding configurations available. ... more   less 
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Also Known As:
Best Western Brisbane
Brisbane Best Western

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