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“Not what it used to be”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Bingil Bay, Australia
Level Contributor
273 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Not what it used to be”
3 of 5 bubbles Reviewed 25 March 2012

It's been a few years since we lasted stayed at the Pullman but a "locals special" tempted us back this weekend. While the common areas remain lovely and the staff out front are as attentive and polite as ever, the rooms have lost a lot of their shine.
Being on a special we weren't surprised to get what was clearly a "lesser" room (directly above the noisy Ultimate Party bus stop), but the tiredness of the room still was a disappointment. Nothing specific that you could really point at and say "that's bad", but just a general feeling.
Water pipes that squeal whenever someone has a shower, room doors that need a very hard slam to close, a TV the size of a (small) laptop and a remote control that only seemed to work when it wanted...these were all minor annoyances that certainly dulled the shine of what used to be the best hotel in Cairns.
We'll stick with the (much cheaper) Sebel across the road or Shangri La in future.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Missi0nary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 30 March 2012
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
I am sorry that we did not meet your expectations on this occassion and have passed your feedback onto the team so that they may rectify some of the annoyances you experienced.
We do thank you for choosing to stay with us and hope to welcome you back soon.
Warm regards
Wayne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,877 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (302)
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Gold Coast
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 18 March 2012

I grabbed this as a Mystery Hotel on a popular Hotel Website whilst travelling up to Cairns on business. It is everything you would expect from a true 5 Star hotel. The only negative I could find was the parking situation where the entrance to the carpark is not actually on Wharf St (the hotels listed address) and judging by the looks I got from the casino staff I would not be the first guest to have pulled up under the foyer at the entrance of the casino ready to check in.... Once you have found the parking, it all makes sense and the $8 per night rate is fantastic. When you get to the check-in, it is at a desk rather than a counter. I wonder how this works if a thousand guests turn up at the same time but it is a very warm welcome - very personal. There is a delightful aroma to the foyer and lifts. I stayed on level 6 in a massive room overlooking the pool and the the bed was huge and comfy, and had the worlds biggest pillows - which got jettisoned pretty quickly as they were far too big to sleep with. All the mod cons you would expect and the louvre shutters could be opened to the spa bath. The shower was huge and had double heads. Meals in the hotel were pricey with a cooked brekkie around $35. I headed to the casino where I got a fry-up for $13 with a coffee. They also had evening meals priced around the $12 mark which is very reasonable. All in all a magical experience and I realised that the only thing that could have made it better would have been if my wife was with me. Would have been an ideal getaway without the kids. Next time perhaps.....

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Go-Go-Go-With-Gazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 23 March 2012
Dear Gazza,
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
It is great to read that you enjoyed our unique welcome upon your arrival. My apologies for the confusion around the parking.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the Tropical North Queensland Tourism Awards.
We do thank you for choosing to stay with us and hope to welcome you back soon.
Warm regards
Wayne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 March 2012

Had a great night at the Pullman Reef Hotel Casino in Cairns. Room was spacious and luxurious. Thoroughly enjoyed our stay.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allisonkerrhislop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 23 March 2012
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
It is great to read that you enjoyed your stay.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the Tropical North Queensland Tourism Awards.
We do thank you for choosing to stay with us and hope to welcome you back soon.
Warm regards
Wayne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 12 March 2012

We regularly stay in Accor hotels and have been members of the Advantage Plus scheme for 16 years.We have stayed at this hotel previously at Christmas and on other occasions. Stayed there yesterday for my birthday celebration. A bottle of sparkling wine from the Management was delivered to the room and was a lovely surprise. All the staff were friendly and welcoming and we enjoyed excellent service all round.Eight of us had dinner in the Tamarind restaurant which can always be relied upon for excellent service and consistently good food.Food at the Flinders Grill in the Casino is very good value (breakfasts are excellent!) and the coffee is great. The room was delightful - very spacious with a sitting area and desk, great bathroom with spa bath plus shower and a separate WC with washbasin.It was good having a ceiling fan we are used to having them at home in the tropics and so often hotels do not have them (the room was well airconditioned anyway) There is plenty of lighting and a flat screen TV. This hotel enjoys a great location but as always for my birthday it rained so we did not go to the pool area this time however there was plenty to keep you occupied in the hotel.I had forgotten how much the rooms have to offer. A truly delightful stay and only 20 minutes from our home as residents of Palm Cove.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redCairns_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 23 March 2012
Dear redCairns,
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
It is great to read that you enjoyed your birthday celebrations, we have a dining option for all tastes and Tamarind our multi award winning signature restaurant is perfect for celebrations or just a great meal.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the Tropical North Queensland Tourism Awards.
We do thank you for choosing to stay with us and hope to welcome you back soon.
Warm regards
Wayne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price range (per night): RM734 - RM1,173
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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