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Palm Royale Cairns
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Reviews (517)
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1 - 6 of 517 reviews
Reviewed 4 March 2018 via mobile

Loved the accomodation, good location for the price, I was sick for the week I was their so I lived in the hotel. Clean, spacious room, bathroom. All good only I found the sheets itchy and found it hard to sleep with the a/c on because it made a bang noise every minute.

Stayed: July 2017, travelled solo
Thank heather h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Palm Royale Cairns, responded to this reviewResponded 9 March 2018

Dear Heather,
Thank you for taking the time to share your experience with us and the TripAdvisor community.
We are delighted you chose to stay at Palm Royale on your recent holiday travels!
Please do accept our sincere apologies for the mentioned shortcomings. Rest assured your feedback has been shared with our higher management team.
Heather, we do look forward to welcoming you back to Palm Royale in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

Large room, comfortable bed (it was huge!!) only downside was we had a roadside balcony and it was very noisy.

Fridge well stocked.

Had little tiny bugs in bathroom and skirtingboards? Not sure what they were but didn’t bother us too much.

Inch gap under main door - we had to put a towel there every night to stop the lizards coming in

Advise you have a car as it’s not walking distance into Cairns CBD

Pools great, clean, cool. Even has a little private spa pool :) very cute

Stayed: February 2018, travelled as a couple
Thank W4nd3rlu5t_F0r3v3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Palm Royale Cairns, responded to this reviewResponded 23 February 2018

Dear guest,
Thank you for taking the time to share your experience with us and the TripAdvisor community.
We are delighted you chose to stay at Palm Royale on your recent holiday travels!
Your kind praises about our service & facilities are appreciated and will be shared with the team.
Please do accept our sincere apologies for the mentioned shortcomings. Rest assured your feedback has been shared with our higher management team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

If your looking for a clean hotel at a very reasonable cost then you can't go wrong with the Palm Royale Cairns. Despite its distance from the waterfront (Esplanade) if you have a car then it is only a 10min drive, and easy one at that.
We found the rooms very clean and tidy, however they are looking a bit worn. Carpet was worn in places, the cupboards in the bathroom could do with some upgrade as the laminate is peeling off. Also if you are staying in the end building away from the pool beware of the road noise you will have. This can get quite loud with the trucks going by using their jake brakes.
Across the road is the Rantree Shopping centre, with the Raintree Tavern there as well.
The pool area is great and relaxing with the 2 pools.
Would stay here again, but next time request a room overlooking the pools.

Room Tip: Ask for a room overlooking the pools on Chester Court side of hotel
  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank JamesN1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Palm Royale Cairns, responded to this reviewResponded 2 February 2018

Dear JamesN1970,
I appreciate you taking the time to share your feedback with us. I am glad that you appreciated our commitment to room cleanliness and the hotel facilities. Many of the issues you mention will be resolved as part of our current restoration project which will see upgraded accommodation rooms and public areas.

Thanks JamesN1970, we do look forward to welcoming you back to the Palm Royale Cairns in the near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018

Despite its fancy name, this is not a 4 star hotel but rather a motel with a nice swimming pool.

The rooms are noisy, definitely not luxurious by any description, and the hotel nickels and dimes you ($5 for a bath towel and an electrical adapter must be bought - in a 4 star hotel???)

Had it been described accurately I would have given it a 3 1/3 star rating as a motel. Things being what they are and taking into account the price that is similar to a true 4 star hotel, I must downgrade it to reflect a very disappointing experience.

Room Tip: View view on the pool
  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank RobAd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Palm Royale Cairns, responded to this reviewResponded 2 February 2018

Dear RobAd,
I am so sorry that on this occasion we fell short of your expectations. As an older property, we definitely have our fair share of challenges! Fortunately we are in the early stages of a significant restoration project which we expect will resolve most of the issues that you experienced. Thanks for taking the time to share your comments.

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Reviewed 15 January 2018

We booked this place last minute and was able to book 2 rooms next to each other for my family which was good. The spa and pools were great and the shallow pool is great for kids. The pool also had inflatable toys which made the pool more fun. The beach chairs were also nice to just chill out near the pool. The room had an iron and ironing board which was beneficial for me, drying rack would be nice but we used our balcony to hang towels and wet swimmers. The lifts were very helpful with bringing heavy luggage upstairs, however the trolley to bring them up were old and rusty, the rust brushed off on my hands. Nothing negative to say about the room except no remote for aircon so couldn't adjust the temperature. Lots of power points and close to bed to charge phone overnight. The downside of the location would be it was about 10 minutes away from the main city which was about $20-25 in a taxi at night, however there are city buses that come every 10 minutes at the local shopping centre which helped us during our stay. The breakfast buffet for $15 a person was great value and very enjoyable however the meat served was only pork sausages and bacon, more meat variety such as beef sausages would have been good. Great family accomodation and friendly staff. Would stay again. The hotel also sold water, soft drinks, ice cream and toiletries etc at a decent price.

Room Tip: Upstairs rooms have good view of the pool
  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank selinamay19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Palm Royale Cairns, responded to this reviewResponded 2 February 2018

Dear selinamay19,

Thank you for taking the time to share your experience with us and the TripAdvisor community.
We are delighted you chose to stay at Palm Royale on your recent holiday travels!
Your kind praises about our friendly Guest Services team are appreciated and will be shared with the team, we know they will be delighted!
Please do accept our sincere apologies for the mentioned shortcomings. Rest assured your feedback has been shared with our higher management team.

Selinamay19, we do look forward to welcoming you back to Palm Royale in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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