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Pullman Port Douglas Sea Temple Resort & Spa
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Reviews (1,860)
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All reviewspool baraqua restaurantgolf viewbedroom penthouserooftop terracehuge poolshuttle busamazing poolprivate plunge poolfull kitchenbuffet breakfastpalm covemain pooldirect accessbeach accessour honeymoonhire car
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Reviewed 1 January 2018

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PullmanPortDouglas, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded 3 January 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 December 2017

We stayed in November 2017 for 8 nights in a 2 bedroom apartment with pool access from our room. This was great especially with children as they come straight out of the pool into the apartment.

The apartments were spacious but tired looking. The Side Lamps in our room were full of dust which looked like they hadn't been cleaned for years. Would suggest they are removed and replaced with something easy to clean.

Buffet Breakfast was great however after the 4th morning they ran out of pancake mix for the automated pancake machine and did not replace for the rest of our stay. The waffles were moulded and we did mention this to the staff which replaced them straight away. (This should never happen!)

Would suggest if you have children you have a hire car if you decide to go into Macrossan Street too far to walk. We hired a car which wasn't expensive and we could come and go as we pleased.

The staff we all friendly and pleasant. The apartment is self contained with laundry facilites this was a big plus! Yes we would stay again however would only book when they had special rates not at full price

Room Tip: Choose apartments with access direct with pool if you have children. You can come straight out of the pool into direct into your apartment.
  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank adeg39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanPortDouglas, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded 2 January 2018

Dear adeg39,
We appreciate you taking the time to provide the team with feedback in regards to your recent stay with us at the Pullman Port Douglas.
Feedback is the most crucial tool to ensure we are consistently delivering only the best possible experience for our valued guests.
I have shared your comments in regards to our Waffles with our Executive Chef to follow up with the team.
Wishing you a Happy New Year and hope to see you again soon.

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Reviewed 29 December 2017

HUGE modern well appointed 2 bedroom apartments in a large pool oriented resort. Definitely a great place for families. Breakfast spread was large, albeit with a focus on quantity as opposed to quality. Internet was basically nonexistent during the entire two night stay which is a HUGE issue as was broken clothes dryer in our unit (#222).

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank mojobabushka2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanPortDouglas, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded 4 January 2018

Dear mojo2018zabivaka,
It was great to have you and your family stay with us, we do hope you enjoyed celebrating the Festive Season here in Port Douglas.
I have addressed the issue raised in regards to your clothes dryer within the apartment, and apologise sincerely that this had an effect on your time with us.
We hope to have the opportunity to welcome you back to Port Douglas again in the near future.

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Reviewed 28 December 2017

pool just in front of the room. stunning! swimming everyday.
breakfast was yummy and the room also clean.
perfect for couple and family too.
didn't receive the welcome drinks like other Pullman/Accor but definitely will come back.

  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Rina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanPortDouglas, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded 2 January 2018

Dear Rina H,
The team are so thrilled to read of your enjoyable experience had with us at the Pullman Port Douglas recently.
Our breakfast most certainly is an experience on its own. We look forward to welcoming you back again soon. Until then, Happy New Year from all the team!

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Reviewed 27 December 2017

I had booked a double room plunge pool apartment during the Xmas period and was very disappointed with the service provided .

The rooms had poor maintenance with dust and cobwebs sticking on to the sides of the doors .The plunge pool jets were not working and we were advised that it was on a timer although our neighboring plunge pool apartment had jets going through the night.We ordered in room dining and had placed 4 different orders at 8:30 Pm . The food arrived 1 hour later and was actually pathetic. I could not even finish my meal and so was the rest of the meals left mostly untouched ( wasted 150 dollars on the meal)
This is definitely not the standard that I would have expected from a Pullman Hotel! Other than the infrastructure of the resort ,everything else was shoddy and was not even comparable to a 3 star hotel .
I and my friends would never stay in the Pullman in Port Douglas and I am sincerely advising anyone else not to do so as well as its not worth the money .

Room Tip: horrible service and food
  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Prasanth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanPortDouglas, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded 29 December 2017

Dear Prasanth S,
Thank you for taking the time to provide our team with feedback in regards to your recent stay with us at Pullman Port Douglas, I sincerely apologise that your experience did not meet your expectations.
Feedback is one of the most vital tools to ensure that our team are delivering only the best possible experience for our guests. Please be assured I have shared your comments with our entire team, who are utilizing your feedback to ensure that we are only improving our services for our future guests. We wish to thank you for providing this valuable feedback and hope that one day we will be given the opportunity to welcome you back to an ACCOR Property.

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