We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Priceline
Vio.com
Trip.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (3,197)
Filter reviews
3,197 results
Traveller rating
1,165
1,000
503
251
278
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,165
1,000
503
251
278
Show reviews that mention
All reviews koastal kitchen water slides tram stop the gold coast indoor pool tennis courts bedroom apartment great facilities ocean view family holiday light rail full kitchen great view across the road car park cavill ave suncity
Selected filters
Filter
Updating list...
1,821 - 1,826 of 3,197 reviews
Reviewed 19 January 2017

We stayed here for five nights and the pace is great for families. Locate just outside Surfers Paradise North tram station it was easy to go around.
The customer service was excellent.
More can be provided by keeping open the pool bar. All the days we were here it was not open(09/01/17 to 14/01/17).
The restaurant has a standard menu and no much options.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Rkn676
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 20 January 2017

Dear Rkn676,

Thank you for taking the time to provide feedback regarding your recent stay with us.

Very pleasing to read that you enjoyed your stay and the resort suited your families needs. Great also to read that you received excellent customer service.

Just for future reference, the pool bar is only open during lunch service from 11am to 2pm and if business requires we keep it open longer.

We then open our main bar in Koastal Kitchen from 5pm onwards for drinks and dinner.

Rkn676 once again thank you for your feedback, we do hope to welcome you back to Mantra Sun City resort again in the future.

Best regards

Damian Sillars
General Manager
Mantra Sun City resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017

The facilities were great, the location is perfect. The service was average the staff didn't really smile, any question I asked was a no and seemed like they were to busy to talk only there to do their job nothing beyond. our room was a little bit dirty ( dryer wasn't cleaned out and toilet area had hair around the base but other then that it a nice stay.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 880vikashp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 20 January 2017

Dear 880vikashp,

Thank you for taking the time to provide feedback regarding your recent stay.

Pleased that you found the facilities and location great for your requirements.

I offer our full apologise that the service you received was not of our particular high standard and ask that you email me directly so that I can follow this up with urgency.

880vikashp I also apologise that your drier wasn't cleaned out and you found hair around the base of your toilet, this is most unacceptable and once again I offer our full apologies.

880vikashp we do thank you once again for your feedback and do hope we get the chance to welcome you back to Mantra Sun City resort once again in the future.

Best regards

Damian Sillars
General Manager
Mantra Sun City resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017 via mobile

Fantastic place for kids and adults
Features two water slides so many different pools etc

Located centrally say a good ten minute walk from the rif raf of surfers.
Light rail literally 10 metres away from entrance.
Beach 2 min walk
Rooms - very spacious, clean
Views - unbelievable, ocean views, mountain views some rooms have both.

Only negative points are lifts from 9.30am to 10.30am take a while due to check out.

Two mins walk to Marriot for a nice cocktail or coffee

Strongly recommended

Date of stay: January 2017
Trip type: Travelled with family
Thank Coffeemylife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 20 January 2017

Dear Coffeemylife,

Thank you very much for taking the time to provide a review following your recent experience here at Mantra Sun City resort.

Great to read that you enjoyed your stay and the accommodation and leisure facilities suited your needs.

Apologies for the waiting time on the lifts during peak period unfortunately this can occur but is due to higher occupancies we are currently experiencing.

Coffeemylife we once again thank you for your feedback and do hope we get the chance to welcome you back to Mantra Sun City resort again in the future.

Best regards

Damian Sillars
General Manager
Mantra Sun City resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017

leave your car in the underground car park and buy a $10 tram Go card from reception .ride it all day to your favourite shops and restaurants.Get off at Surfers Paradise North Tran station walk 5 metres and use you card to access private entry to Hotel .

Date of stay: January 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Michael J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 19 January 2017

Hi there michaeljI4175CA,

Great advice to those wishing to make the most out of a day pass on the G:Link, pleased you were able to do this during your stay.

Thanks for the feedback and hope to get you back again soon to welcome you to Mantra Sun City resort.

Best regards

Damian Sillars
General Manger
Mantra Sun City resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017

The amount you get charged to stay here and no Free WiFi. The Buffet Breakfast is not value for money and don't forget to empty and reline your bin when you leave.
The room and facilities I could not fault.

Date of stay: January 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank U5700VUanthonyp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 19 January 2017

Good morning U5700VUanthonyp,

Thank you for providing feedback regarding your recent stay at Mantra Sun City resort.

Pleased to read that you could not fault the room or facilities but disappointed to read that you did not find our buffet breakfast value for money. The feedback we receive on breakfast is only positive so apologies you did not have the same experience.

Wifi is not complimentary as it is supplied by a third party supplier; Mantra Group is currently working with them on plans for the future with regards to wifi but until that time it is charged and noted on our website as such.

Regards

Damian Sillars
General Manager
Mantra Sun City resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews