Started off a bit rocky with the state of one room, however, management fixed it and upgraded the room the next day.
The reveption staff go above and beyond; especially the managers located at reception. They were most helpful after the first night in improving my stay.
The tram stop is located at the front of the hotel. I thought it would be noisy, however, it is extremely silent. A quick 5 min walk on the pathway following the tram lines will take you into most central part of the Gold Coast tourism hub. Alternatively, you could just walk a block to the ocean and walk the esplanade.
A great location to stay if you are looking for somewhere to stay during the Commomwealth Games.
I recommend going across the road to PitStop for very well portioned, cheap, value for money takeaway. The hotel also has a restaurant.More