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All reviewsesplanade towergreat locationacross the roadgames roomoutdoor poolgold coast holidayfamily holidayclose to shopsfabulous viewsspacious apartmenta great place to staylounge areacavill avenuebit datedcentral locationenjoyable staybbq area
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619 - 624 of 725 reviews
Reviewed 29 January 2013

We have just come back.
Very Very disappointing. This place is dirty. We were shocked. Upon arrival we were given a room on the 5th floor. It smelled badly just getting out of the lift. Upon entering the room it was of substandard. The curtains were filthy, the carpet was dirty and it also smelled. Upon inspecting the room there was rust everywhere in the kitchen. Broken tiles in bathrooms and the kitchen OMG how they let this place out I dont understand. The ensuite bathroom door the handle was off the door therefore there was a hole in the door. It couldnt lock. Hair everywhere. The lounge was dirty a real let down. I picked up the phone and phoned reception. We were told we would get another room.
After a couple of hours a second room was ready. Upon inspecting this room it wasnt much better The kitchen was dirty the carpet was filfy what were we goint to do. We had already wasted our time. I cleaned the kitchen the best I could the oven was full of rust. I swept the bathroom floors as there was hair all over the floor. The shower in the ensuite smelled. We brought air freshners and hoped for the best. The airconditioner in the kids room didnt work and the fan was ever so noisy. The laundry was dirty the whole place was a put off. I tried to keep the family together and happy cause we only get one week off a year. The lifts are dirty. A real let down. If I knew it was going to be like this for a few hundred dollars more I would have booked elsewhere. The staff dont really care. It was hard to sit on the lounge at night and relax cause it was dirty. The only good thing about this place is the location! Every night we had to sleep with two chairs at the back of the front door as the lock was faulty. NOT HAPPY

Room Tip: make sure its clean, clean clean.
  • Stayed: January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank mauiac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moroccan-gm, General Manager at BreakFree Moroccan, responded to this reviewResponded 22 April 2013

Dear Mauiac,

Thanks for your feed back it is alway good to receive valuable comments which help us to maintain and improve our standards as well as meet and exceed guest expectations.

We too are disappointed to get such feedback, thanks for your time.


Kind Regards
Brett Hohn
General Manager
brett.hohn@breakfree.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013

Hi

We stayed here with our two small children in January. We have stayed in many places in Surfers and allays wanted to try the Moroccan as the location looked great and the exterior lovely.

We were rather shocked at the state of the 2 bedroom apartment we were given. We understand old and are certainly not overly fussy but this was DIRTY. As we are not complainers we decided to live with it but it smelt, curtains were filthy, bathrooms yellow and it was very hard to open the glass doors or windows as they were rusty.

The next morning however, when I went to cook breakfast I was nearly physically ill. The egg lifter had egg on it, cupboards were filthy and toaster crumbs everywhere.

We spoke to staff (after much hesitation) but at almost $300 a night this was not good. We were promised a new room. So packed ALL our stuff up. On viewing the new room it had not even been cleaned. I felt I was being made a joke of by staff. The beds were unmade, towels on grounds, hair in sink, by then I felt really deflated. Also our time was being wasted the kids were like "Why can't we go to the beach?"

So back down to reception to be sent to ANOTHER room. By this stage I was making enquiries for another hotel on my phone, but at this time of year it was hard, especially with two littlies.

Reception said they gave us the wrong key first up? So the last room we were shown was a lot better. However how sad that our precious holiday time was wasted. To add insult the last room had a broken air conditioner in the kid's room and a fan that rattled badly!!! so they slept with us!

Brett the manger did speak to us and apologised. He said he knew of the condition of the first apartment. So why would he rent it out to people???

Sadly, we will not stay here again. A poor effort by Breakfree Management. Some other reviews on this site seem to say the same thing, I have never complained in my life and will tolerate a lot but this has left me very disappointed.

Room Tip: Ask for a refurbished room that has preferably being cleaned!
  • Stayed: January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank pchrostow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moroccan-gm, General Manager at BreakFree Moroccan, responded to this reviewResponded 22 April 2013

Dear pchrostow ,

Thank you for taking the time to post your stay on Trip Advisor, we always appreciate receiving constructive comments which help us to maintain and improve our standards as well as meet and exceed guest expectations.

We thank you for voicing your issues that you experienced concerning your room I am glad the final room you stayed in was good.

Kind regards,

Brett Hohn
General Manager
brett.hohn@breakfree.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2013

My family & I spent 2 nights at the Resort & had a fantastic stay. The location can't be beaten as it is just across the road from patrolled beaches & a short walk to the main Surfers Paradise entertainment & shopping area. We enjoyed our spectacular ocean view from our large balconies & the apartment was very spacious & well fitted out. We enjoyed the pool & the whole experience was very relaxing & trouble free. We arranged a pick up transfer to Movie World from right outside the resort & had a great day there as well. Highly recommend this resort.

Room Tip: Choice of 3 towers. Go for a room with Ocean view.
  • Stayed: January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gene O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moroccan-gm, General Manager at BreakFree Moroccan, responded to this reviewResponded 18 January 2013

Dear Gene O,

Thanks for your feed back it is alway good to receive valuable comments which help us to maintain and improve our standards as well as meet and exceed guest expectations.

The Views are truely great and I am glad you enjoyed your holiday, convenience is always a good selling point as well so thanks for your comments.

We look forward to welcoming you and your family back in the future.

Kind Regards
Brett Hohn
General Manager
brett.hohn@breakfree.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2013

Were upgraded to a three room apartment from two. Ok good, but...
Bathroom was dirty, couch was ripped, curtains torn...
No air conditioning either.
Did i forget to mention the cockroaches.
There are better places for the same amount of money.
The only good thing about it was the location. Walking distance to shops, beach, restaurants, etc.

  • Stayed: January 2013
    • Location
    • Rooms
    • Cleanliness
Thank DJEMJE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moroccan-gm, General Manager at BreakFree Moroccan, responded to this reviewResponded 13 February 2013

Dear DJEMJE,

Thank you for taking the time to post your stay on Trip Advisor, we always appreciate receiving constructive comments which help us to maintain and improve our standards as well as meet and exceed guest expectations.

We thank you for voicing your issues that you experienced concerning the in your room to our attention. We are regretful that these issues were not brought to our attention during your stay, but wish to advise that corrective action has since been taken.

Kind regards,

Brett Hohn
General Manager
brett.hohn@breakfree.com.au

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2013

The Breakfree Moroccan Resort was fantastic!! We are a Family of four with two young boys (5 & 8) You are really spoilt for choice at the Moroccan, from the view, the location, the helpful staff, the number of pools and the spacious apartments. It was a fantastic stay and I highly recommend it. Would love too return soon! Thanks to the Brett and the team at the Moroccan.

Stayed: January 2013, travelled with family
Thank Tammie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moroccan-gm, General Manager at BreakFree Moroccan, responded to this reviewResponded 13 February 2013

Dear Tammie P ,

Thankyou very much for taking the time to write a review on Trip Advisor about your recent stay at the Moroccan Resort. We genuinely value all feedback as it assits us in Managing what makes the Resort great as well as identifying any areas that may need improvement.

I am glad you enjoyed you stay with us and I look forward to welcoming you back soon.


Kind regards,

Brett Hohn
General Manager
brett.hohn@breakfree.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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