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“Artique is over priced and over rated”

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Artique Surfers Paradise
Certificate of Excellence
A TripAdvisor Member
“Artique is over priced and over rated”
Reviewed 4 January 2012

This claims to be 4.5 star aptmnts. May have been once but is no longer. Furnishings - stylish but old, well worn, smelly. Room not been properly cleaned - hair in corners of furniture. old lolly in a corner of bedroom. Balcony furniture dusty. Room was so smelly we got odour absorber out of car to absorb room odours. Claimed to be well appointed kitchen - not even salad bowl or full set of mixing bowls. Towels were also very thin - certainly not to our usual Accor standard. Also, 2 bathrooms (so 2 showers & 2 hand basins) but only 2 small soaps. Very disappointing for the money we paid. Accommodation was handy to 'Surfers' attractions and we had good ocean views.. Would have preferred having a dedicated carpark # instead of searching each time.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtSFP, Manager at Artique Surfers Paradise, responded to this review, 14 March 2012
Dear guest ,we apologise that you found problems with cleanliness,had you reported this during your stay housekeeping would have rectified this to your satisfaction.
If you could contact us to identify the apartment,we will review any worn furnishings.
We inspect apartments continually for such issues but sometimes during high occupancy things do not come to our attention.Ther are 191 car parks over 3 levels of basement for 174 apartments,had you driven to the lower levels you would have found ample free parking.Towels are provided by a linen company,we will talk to them about the quality-from my random inspections they have been of good quality.
If you choose to stay with us again please notify me to arrange an upgrade.
thanks for your input
Ritchie Gray
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (331)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
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  • Turkish first
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English first
Brisbane, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 December 2011

Staff - very professional and helpful
Unit - great views but the a[artment was not all that clean with 'quality' assurance lacking. They did replace items as requested. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denis_Smith4113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtiqueSP, General Manager at Artique Surfers Paradise, responded to this review, 9 July 2015
Dearest Guest of Artique,

We have just noticed that the previous management team has somehow missed responding to your review. We apologise that you did not get a response. Please let us know if you would like to return to Artique and don't forget to let us know that you are a return guest :)

Kindest regards
Melissa & Josh

General Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, WA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 December 2011

We are staying at this condotel now. The location is wonderful and the outside of the bulding is nice. Rooms are inexpensively furnished and could use a good scrubbing. The sheets are very cheap and the bedspeads look like they're out of the 1970's where you don't really want to touch them. We are staying in a two bedroom unit with 4 people and were only provided with 3 towels, one hand towel and one wash cloth. I called to ask for more face towels and they said they "only provide one per room." I pointed out that evenbudget eapest motels provide more than one face towel for 4 people and given I am staying here with my 3 sons, it would be very nice to have another face towel. The receptionist's answer was, "sorry that's all we provide." I (nicely) aked againg and but the answer was, too bad you will have to go buy one if you need another."
So, on our next trip to the Gold Coast we will choose from of the dozens of other accomodations.

Room Tip: Bring your own sheets and towels
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MWDSeattle_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtSFP, Manager at Artique Surfers Paradise, responded to this review, 14 March 2012
Dear guest
Thank you for the reveiw. We provide 1 towel for each paying guest (min 4 in a 2 bedroom) and 1 face towel (2 in a 2 bedroom),1bath mat and 1hand towel per bathroom,the apartments are self catering with a full laundry. our sheets are white linen heavy cotton and bedspreads vary.if you can assist us identify the apartment that you stayed in we will upgrade the bedspreads.If you wish to stay again we will upgrade you.
Ritchie Gray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chinchilla, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 December 2011

We arrived to a very clean, very spacious two bedroom apartment with ocean and river views The kitchen was well stocked with everything we needed and all utencils, lounge chairs were comfortable, a big flat screen T.V. and a good sized patio.The beds were very comfy and the noise level from other guests was minimal..great soundproofing. We were on the 23rd floor and the views were outstanding. Pool and spa were great, and the Theatrette was a big hit with my boys (10 & 8). We enjoyed it also and used it twice dudring our stay! The staff were always courteous and very helpful. So close to everything, we had breakfast at the cafe's every morning as it was such a short stroll. We will definately be back...cannot wait for our next holiday at the Artique.

Room Tip: Rooms with 02 on the end, gave both beach and river views.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtiqueSP, General Manager at Artique Surfers Paradise, responded to this review, 9 July 2015
Dearest Guest of Artique,

We have just noticed that the previous management team has somehow missed responding to your review. We apologise that you did not get a response. Please let us know if you would like to return to Artique and don't forget to let us know that you are a return guest :)

Kindest regards
Melissa & Josh

General Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 17 November 2011

Very clean and tidy place. Just far away from Cavill Avenue to be quiet, but still close enough to walk anywhere you need to go. All new, modern fitting and fixtures. A nice pool, spa and gym area. Thanks

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtiqueSP, General Manager at Artique Surfers Paradise, responded to this review, 9 July 2015
Dearest Guest of Artique,

We have just noticed that the previous management team has somehow missed responding to your review. We apologise that you did not get a response. Please let us know if you would like to return to Artique and don't forget to let us know that you are a return guest :)

Kindest regards
Melissa & Josh

General Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Artique Surfers Paradise

Property: Artique Surfers Paradise
Address: cnr Surfers Paradise Blvd & Enderley Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Artique Resort)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 122 Speciality Lodging in Surfers Paradise
Price range (per night): RM368 - RM999
Hotel Class:4.5 star — Artique Surfers Paradise 4.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Artique Hotel Surfers Paradise
Artique Hotel Apartments Surfers Paradise
Artique Surfers Paradise Gold Coast

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