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Reviews (2,221)
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Reviewed 2 weeks ago via mobile

Very very rude customer service. They should change the manager. She is not helpful at all. Just hang up the phone. Be careful when you make the booking. They have the policy - once you agree the booking, they have the right to increase the room rate. So shame for them.

Date of stay: February 2021
1  Thank 526nicolez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Fitzroy island was definitely the highlight of my trip. The room was clean and super close to everything. There was always something to do/explore and had many options to relax. I highly recommend staying here and I can’t wait to come back.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank Biancastorm_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great place to get away from Cairns for a few days, pool bar is fantastic, heaps of walking trails. Restaurant food was excellent & well priced, Foxys bar is great place to have a few drinks on the water. overall fantastic experience.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank B1025WYinfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The island itself is beautiful- pristine waters, coral & every colour/ shape/ size of fish you could imagine.

The resort is an entirely different story. My advice- do not stay here. We had nothing but problems from the moment we checked in. Our room was not ready on arrival, we were left to wait 45+ minutes for this to organised. Both restaurants are over priced & the food was barely edible. Drinks were overpriced at $19+ for a cocktail which was effectively water/ ice. Not that it was a deal breaker for us but just to make others aware. You cannot get reception on the island- instead you are required to pay $20 a day. If you want late check out its $50 an hour!

Reception staff are on a whole new level. Rude & incompetent spring to mind. We was threatened by a female member of staff on the 4/2/21 that we would be stopped from leaving the island on the Fitzroy Flyer if we did not pay $400 for the 2 additional people in our room. Despite, calling prior to our arrival on the island to confirm there would be 4 people attending & that this would be an additional $100 fee on top of our original pricing quote.

If you want a relaxing getaway, stay in cairns or somewhere else in Queensland. If you want to pay for overpriced food/ drinks, snorkel gear, luggage storage & wifi (yes you have to pay for wifi) then stay at the Fitzroy Island Resort.

We read the previous bad reviews & didn’t take these into consideration. We naively thought we would be ok. But apparently not. Don’t to do it yourselves.

Date of stay: February 2021
Trip type: Travelled as a couple
2  Thank kayleighdaley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Fitzroy is a gorgeous Island, it's natural beauty is next to non. Zephyr restaurant and chefs top quality.
The resort accommodation is run down and cleaners below average standard. Pulled the cover off my pillow case and pillow protector was covered in mildew. No wonder my hay fever was out of control! Great friendly guys on the Fitzroy Flyer.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank Paradisereveals1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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