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“Heart Reef flight from Reefworld not as promised”

Hamilton Island Air
Certificate of Excellence
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Attraction details
Owner description: Hamilton Island Air - The Heart of the Great Barrier ReefHamilton Island Air provides guests with an exceptional range of helicopter and seaplane tours from Hamilton Island, encompassing the beautiful Whitsunday Islands and the Great Barrier Reef. Our most popular destinations are the iconic Whitehaven Beach and the world famous Heart Reef. We operate a fleet of modern luxury helicopters and seaplanes to provide the ultimate 'once in a lifetime' experience.
Reviewed 12 February 2018

We booked onto the Cruise Whitsundays boat tour to Reefworld and were planning to take a flight over Heart Reef once we arrived at Hardy Reef. My husband asked the Hamilton Air chap on the boat (as he travels on the boat selling flights) if we were guaranteed a window seat as we didn't want to pay to see the reef and be sat in the middle of the helicopter. My husband was promised that one of each 'couple' was guaranteed a window seat and on this basis we booked the flight. When we came to board the helicopter the pilot and another guy put two women in the front and then their partners were then in each window which meant two couples had front and window seats and we were sat in the middle. We tried to tell one of the guys that we had been promised a window seat and he told us to sort it out ourselves with one of the guys in the window. I politely asked him if he would move and he refused as he was upset that he wasn't sat next to his wife! So, we were left stuck in the middle of the helicopter having been told to sort the seating out ourselves.

My gripe is that the guys loading should have asked the other guy in the window to move rather than leaving to to me as I'm sure he would have taken more notice of them than a random fellow tourist.

We have been on quite a few helicopter flights and fully understand that they have to be carefully weighted and that dictates where people can sit. However, on this occasion it clearly didn't matter who was sitting in one of the window seats so the dispatcher could have told the chap to move. We are used to dispatchers/pilots telling people where they should sit, not leaving it to the paying passengers to sort out as clearly there are selfish people who don't care about others.

Although we enjoyed the flight it left us disappointed and we were hoping to speak with the chap on the boat however once the flights were done and we were all back on the boat (and he didn't have to sell any flights) he was nowhere to be seen. It would have been nice of him to ask if we had enjoyed our flight but he clearly wasn't interested.

This has made us more wary now of helicopter flights, and taking what we are told as the truth. I am leaving this review to warn others that if you want a window seat you might not get it.

3  Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (331)
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"heart reef"
in 82 reviews
"helicopter flight"
in 23 reviews
"sea plane"
in 18 reviews
"the great barrier reef"
in 49 reviews
"whitehaven beach"
in 156 reviews
"reef world"
in 16 reviews
"hardy reef"
in 14 reviews
"picnic rug"
in 11 reviews
"sparkling wine"
in 12 reviews
"friendly pilot"
in 6 reviews
"beach blanket"
in 5 reviews
"private picnic"
in 4 reviews
"smooth flight"
in 4 reviews
"aerial tour"
in 3 reviews
"ground staff"
in 3 reviews
"champagne picnic"
in 3 reviews
"best of both worlds"
in 6 reviews

22 - 26 of 332 reviews

Reviewed 30 January 2018

We flew in the helicopter over the reef from the Hardy Reef Pontoon. In my opinion, it was even more amazing seeing the reef from the air as opposed to diving or snorkeling. From the air you actually see the connected web of life of the largest living organism on earth...truly one of the 7 natural wonders of the world...spectacular experience. Worth the splurge!

Thank Esther B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2018 via mobile

Had an awesome helicopter flight out to Great barrier with scenic flight on the way. Highly recommend. Very professional company. Easy to communicate with. Pilot was lovely and informative. We came back on the boat. The whole process was well organised. Thanks for a great day out.

1  Thank lyndap15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2018 via mobile

My husband and I booked ‘The best of both Worlds’ with Hamilton air for our wedding anniversary.

We had the most amazing experience, Matt our pilot was fantastic, the views where out of this world, the helicopter ride was smooth and very pleasant. Swimming on the barrier reef was an absolute delight. Sting suits where provided along with snorkels and equipment. Topped off by a stop on Whitehaven beach to enjoy a secluded picnic with sparkling wine on the most stunning beach we have ever seen!
We got to see the famous heart reef which was very adapt for our anniversary.
Matt was so friendly, professional and he went above and beyond to ensure we felt comfortable, happy and relaxed. He even joined us on the reef to show us some good spotting sights for marine life. He made us laugh, and also was very informative with the area, history, development and the helicopter itself. Matt took some great photos for us also. Which was very much appreciated.

We truly couldn’t of asked for a more perfect day. Such a personal, intimate, memorable, romantic experience.

Thank you Matt and Hamilton Air.

Highly recommend 5******

1  Thank sCoops27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 January 2018

This was without a doubt the highlight of our trip to Hamilton Island. We spent all week debating whether to go on the Whitehaven beach trip and after a day of questionable weather we decided to take a leap of faith and go for it. We were not disappointed. By taking a seaplane you and a handful of other guests onboard will get to experience Whitehaven Beach before the surge of crowds that arrive by boats an hour or so later. The picnic on the beach with bubbly was a treat that we devoured in between swimming in the beautiful warm water. Travelling by seaplane was an experience not to be missed with great views of both Hamilton Island and the beach that you cannot see any other way. Thank you Hamilton Island Air, we couldn't thank you enough.

1  Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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