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Reviewed 14 February 2017 via mobile

Stayed one night in a two bedroom suite with my girlfriends. Rooms were very spacious and the beds were very comfortable. The kitchen was well equipped for a hotel. The hotel is is located in a great location, close to river side restaurants. Overall, a very pleasant stay.

My only criticism is that you need to pay for wifi, but this seems to be common occurrence for most Melbourne hotels. An opportunity for a competitive advantage perhaps?

Date of stay: February 2017
Trip type: Travelled with friends
Thank kkatkk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 1 March 2017

Dear Value Guest,

Thank you for choosing Clarion Suites Gateway for your vacation in Melbourne, and for sharing your experience on Tripadvisor It is pleasing to read that our room met your expectations and enjoyed our great location, rooms and amenities.

Your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.

Therefore, we apologise for any inconvenience or disappointment that you experienced during your recent stay with us. We have just ungraded our system to provide a much faster service and up to 5 device connections and part of this process will allow 30 minutes free every 24 hours. Generally Australian hotels do not offer free internet unless one joins a hotel frequent stay program which may incur a cost. Our new tariff structure is $9.50 per 24 hours which will allow for 5 device connection and unlimited download.

We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Maria Garcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2017 via mobile

We picked Williams Bar & Cafe as the spot to catch up with friends for Dinner. The food looked like a work of art on the plate & tasted even better. By far my favourite was the Nougat Ice Cream, it was to die for!

Date of stay: February 2017
Trip type: Travelled with friends
1  Thank KimHindmarsh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 17 February 2017

Dear Valued Guest,

Thank you for choosing Williams Bar & Cafe, and for sharing your experience on Tripadvisor.

It is pleasing to read that you and your friends enjoyed our dinner service. F&B team members are delighted to read that they made your recent experience a memorable one.

We really appreciate your positive comments about our food and we look forward to welcoming you back in the near future.

Kind Regards
Maria Garcia

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Reviewed 9 February 2017

As soon as we walked in to the room the dominate factor was the noise. An air conditioning unit which was half the size of the balcony was the main culprit. We immediately went to reception to ask to move room but was told the hotel was full. On getting back to our room we received a phone call from Thomas, the customer service manager. He apologised for the noise and said there would be another room available for us to move to the following day on the17th floor. Later that night a message was slipped under the door saying the only other rooms available would have the same noise problem but we could move to a room with no balcony and no view. Unless you want a noisy room or something that resembles a prison cell, choose another hotel.

Room tip: Choose another hotel.
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Pete_Williams_100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 17 February 2017

Dear Valued Guest,

Thank you for your post and the opportunity to be of service to you.

We apologise for any inconvenience or disappointment that you experienced during your recent stay with us.

May I just add the following to your review, this will be greatly appreciated.

All our rooms are double glazed though we do understand that individual noise sensitivity is subject to personal tolerance levels. Our Housekeeping department did check the aforementioned room which was occupied and we were unable to determine any undue noise, unless there is an intermittent issue with the AC unit, therefore, we will further monitor this room.

During this period we were fully booked, therefore, options of a room move proved to be a challenge, however, our team did find another room option, whereby the unit was not positioned on the balcony.

I do believe that you did decided not to take this alternative room option made available to you.

Thanks for letting us know, we will continue to monitor this matter in event that we are able to make an accurate determination.

We would also like to take this occasion to thank you for your patronage.

Kind Regards
Maria Garcia

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Reviewed 3 February 2017 via mobile

Hotel is well placed for the city centre. Rooms are very spacious and very well equipped with washer/dryer and microwave oven etc. Restaurant on ground floor provides a very good breakfast and other snacks and meals during the day. Overall a good hotel that I would use again.

Date of stay: February 2017
Trip type: Travelled as a couple
Thank Y2327GXrayc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 6 February 2017

Thank you for your review, it has indeed been our pleasure to take care of you during your recent stay with us, your patronage is appreciated. It is also pleasing to read that you enjoyed our location, rooms, service and amenities.

I will like to invite you to joining our One William Club rewards program – which allows our valued guests discounts of most hotel services (conditions apply), for more information and to join please visit our website.

We look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Maria Garcia – Executive Office

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Reviewed 30 January 2017 via mobile

We just had our 10th anniversary in melbourne and chose to stay at the clarion suites melbourne.From the very first contact via phone i knew i had made a great choice. I asked for a suite high as possible overlooking the yarra and casino and thats exactly what I was given. The view from our suite was great especially with the fireballs every hour along the river beside the casino. The staff could not do enough for us. When i was informed of the maximum height of the carpark i thought i would have to park in the street but Jana from front desk made sure my car was parked in their carpark by going the extra yards and allowing me to enter the carpark via the exit gate which i thought was fantastic service. Would highly recommend the Clarion to family and friends cheers mark

Date of stay: December 2016
Trip type: Travelled as a couple
Thank Mark N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 6 February 2017

Firstly, Happy Anniversary and thank you for choosing Clarion Suites Gateway to celebrate this momentous occasion. It is pleasing to read that you enjoyed our location, our suite, as well at the fantastic casino nightly fireball show, this is what we like to call a bit of Las Vegas on our door step. Jana and our Team are delighted to read that they were able to make your stay a memorable one.

If not already a member can I recommend joining our One William Club rewards program – which allows our valued guests discounts of most hotel services (conditions apply), for more information and to join please visit our website.

We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Maria Garcia – Executive Office

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