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“beautiful setting, comfy hotel”

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Oaks Cable Beach Sanctuary Resort
Ranked #11 of 12 Hotels in Broome
Reviewed 24 August 2012

We stayed in a studio room the week of the Broome Cup, room was comfy and clean and accommodated our needs as we didn't spend a lot of time in the room. Only let down was making own bed and no replenishment of tea coffee milk but I had read this in earlier review so did take some in my luggage. Bedding and towels were changed on 5th day of our stay. Our room did not have a very good view from veranda, looked out onto vacant bush but other rooms in front would have better views but this did not bother us as we didn't spend any time on veranda as we were out every day. Hotel grounds were very beautiful and well kept. Foxtel was available on TV and restaurant was opening next week we were told by reception staff. Hotel was close to other restaurants and beach and Divers Tavern a little further, not too far to walk home, bus stop out front of hotel if you needed to get to Broome town. Own parking for each room, would recommend this hotel and would stay there again.

Room Tip: take extra tea/coffee and beach towels
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  • Stayed: August 2012, travelled as a couple
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1  Thank natm00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded 16 September 2012

Thank you for taking the time to comment on your recent stay with us here at Oaks CBS. We are happy to hear that you enjoyed your stay with us and found your studio and our in-room facilities to accommodate your needs. We are also happy that you found the resort location to be of convenience and we thank you for complimenting our beautiful grounds and gardens. I do apologise however that your room was not serviced during your stay and I have forwarded your comments onto our Housekeeping department for further review. Hopefully we can welcome you back to Oaks CBS again for another enjoyable stay and to welcome you to our new 'Cables Restaurant and Bar.'

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290 - 294 of 321 reviews

Reviewed 20 August 2012

Great place to stay, close to good pub and not far from Beach. But the price was high ring ahead and get a quote. Around Broome Cup time rates go through the roof normally weekend of 17-19 of August. 3 bed apartments have their own pool and BBQ on back deck.

  • Stayed: August 2012
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Thank Chainsawversustree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded 16 September 2012

Many thanks for your great review of your recent stay with us. We do appreciate your much valued feedback. Prices are quite high during the Broome Cup period, this prestigious event sees people from all over Western Australia and as far as the East Coast attend the race weekend and accommodation during this period in Broome is fully booked. We are very happy that you found our 3 bedroom plunge pool villas and their in-room facilities and features to satisfy your needs. We look forward to welcoming you back to Oaks CBS again soon. 

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Reviewed 10 August 2012

Very clean and comfortable resort, consistent with other quality Oaks resorts. I stayed in the studio type room which was quite large for the expected equivalent. Fantastic courtyard which got some great afternoon sun. Deck chairs were a great touch. The place has evidently undergone a continuing revamp, im guessing making some of the negative reviews redundant. I'd comfortably recommend this property to friends and family

Susan at reception is to be commended on her high level of service.I had some special requests with trailer parking and arrived late in the evening, It was refreshing to be greeted with a smile and can-do attitude so late in the evening after a long day of driving.

Great pools, handy yet quiet location makes this a great base to explore Broome.

Good showers, immaculately clean, fast wifi and hassle free service.

  • Stayed: August 2012, travelled solo
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Thank aaronzaia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded 16 September 2012

A very big thank you from the team at Oaks CBS for your recent review. We are very happy that you enjoyed your stay with us and the Oaks experience. It is great to read that the studio room was suited to your needs and you were able to take full advantage of our beautiful pools, resort facilities and the location.

Providing a high level of customer service is very important to the Oaks experience and we are very lucky to have the team that we do, I will be sure to pass on your kind words to Susan. We also thank you and appreciate your acknowledgment of the improvements we are making around the resort, we are working hard to ensure that we provide the best possible product to all of our guests and to further improve our guests comfort and the facilities available to them. If in future, you return to Broome we look forward to welcoming you back!

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Reviewed 3 August 2012

I stayed here back in September 2009 around the time the resort first changed hands from Rendezvous to Accor Grand Mecure. Despite them bailing out then, it's gone down hill even further since and unfortunately the new management under Oaks isn't any better. This is no way near the 4.5 star rating they claim to have.

Things are falling apart and there seems to be very little being done about it. The pool is half closed and despite us staying here for well over a week, we recieved no word as to why, and saw no work being done to put it back into full service. The pool was absolutely freezing, unswimmable in fact. The ocean was also cool but still a far more pleasant temperature! They claim to have Foxtel, which would have been nice while the Olympics was on, but it wasn't installed and no apology given. No biggie, we weren't here to watch TV, but it's just one more thing in a long line of others.

The apartments are grubby and run-down. And it wasn't just our apartment, while waiting at reception one day I saw one guest place an A4 long list of maintenance required on their apartment. The service is abysmal, with reception staff sloppy and completely disinterested, and even seeking to charge us for a 12pm check-out. Cleaners do the very bare minimum, and while the gardens seem to be well kept, other things like the BBQ area was always grotty. And I can't see them taking any more care with the restaurant when it eventually opens.

It's just a shame really, because the resort design was good when everything was in service and more care was shown, and the apartments were well designed and constructed. But now things look very tired with loose tiles, markings and grime around the place, cheap and worn out furniture, cheap and incomplete kitchen facilities, etc., etc.. The kitchen and laundry facilties are nevertheless still handy, and the location is still good of course, with the resort within an easy 15 min walk to cable beach and the Zeebar restaurant around the corner is busy and well worth a visit for a good meal as well as Zanders and the Cable Beach Club restaurants.

But don't be fooled if you're told everything is back up to scratch. It will take A LOT of time and money to restore this place back to 4 stars, let alone 4.5! Management need to be more up front and just show more care, and you should pay accordingly until this place ever re-earns its stripes.

  • Stayed: July 2012, travelled as a couple
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2  Thank Review0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

We booked over the internet not knowing what to expect. Yes, we read other reviews which were not favourable but we'll find out for ourselves. And the result . . . well, we had a great experience. Unpacked and checked the apartment - got everything we needed to make meals, etc, even a BBQ on the veranda. We backed on the caravan park but it was still quiet and peaceful. A short walk took us to the pool and yes, it was a bit cold but it was WA winter time. Only the spa was available, we eventually saw some progress on the restaurant that was being renovated. The reception was friendly and there was some brochures available to puruse at leisure. We had a hire vehicle but the bus stop was just a short walk from the driveway. We were on holidays so we took our time getting ready in the morning and made our own breakfast so housekeeing worked around us. We also had some dinners in the apartment as well as bought takeaway - Broome shopping was pretty easy once you find your way around. One day, we had no water so after enquiring at the desk, they knew about the issue and were working quickly to resolve it, and hey presto, it was fixed by noon. It was handy having a washing machine and dryer in the apartment - it meant we didn't pack as much and washed clothes. It would have been handy if the resort had beach towels even though we brought our own. Would recommend this resort to families.

  • Stayed: July 2012, travelled with family
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Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oaks Cable Beach Sanctuary Resort

Address: 1 Lullfitz Drive | Cable Beach, Broome, Western Australia 6726, Australia (Formerly Grand Mercure Apartments Cable Beach Resort)
Region: Australia > Western Australia > Kimberley Region > Broome
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Broome
Price Range: RM325 - RM1,055 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Cable Beach Sanctuary Resort 4.5*
Number of rooms: 140
Official Description (provided by the hotel):
Superbly located just a short walk from the pristine sands of Cable Beach, and just a 5 minute drive from Chinatown and the heart of Broome, you can relax at this luxury Resort with the latest in modern facilities and amenities. The Oaks Cable Beach Sanctuary Resort features newly refurbished elegant modern designs which draw on modern tropical Broome architecture and colours. With fastidious attention to detail, these studio rooms and apartments introduce a new level of quality to the region nestled amongst landscaped tropical gardens and lagoon style pools. ... more   less 
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Also Known As:
Grand Mercure Apartments Cable Beach Hotel Broome
Broome Sanctuary Hotel
Clarion Broome
Broome Clarion
Oaks Cable Beach Sanctuary Resort Broome, Australia - Western Australia

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