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All reviews cheap parking separate bath and shower car hire free wifi adelaide terrace swan river city centre deluxe room min walk stayed nights elizabeth quay rates waca cafes
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17 - 22 of 763 reviews
Reviewed 9 August 2018

The whole place needs a bit of a facelift. Parking is not bad value & the buffet breakfast is alright. Personally I would probably stay somewhere else next time if I had the choice. It was conveniently located for me though.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2018

Reception were unkind and unprofessional. The lobby sofa was old, dirty and torn. The room smelt, can't open the windows, the light were too dim, and there was an outdated air-con which did not work properly. Also, the hotel uses keys for the doors, rather than key cards, and the room door lock did not function at all. As for the housekeeping, the beds sheets were not changed daily, amenities (shampoo, conditioners, soap, etc) were not restocked everyday, either. Used glasses and cups were left for days. Beds and table not placed straight. Dropped the guest's belongings on the floor and never picked up.The shower kept leaking. The restaurant manager was very rude, breakfast buffet food options were limited and didn't taste good.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Location
    • Service
1  Thank pudd2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018

Very tired hotel.
Not worth the nightly rate.
No in room service. Had to go down stairs and collect my own food and walk through the hotel with a tray of food.
Food was just okay but reasonably priced for hotel food.
Air conditioning was blowing warm air and made the room very uncomfortable.

Room tip: Stay somewhere else
Date of stay: July 2018
Trip type: Travelled on business
Thank denisb0nin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2018 via mobile

Stayed 2 nights here and was completely disappointed. Booked corporate room, which stated city views, what a joke, I was staring at other buildings. Asked for a different and told none had city views?? Staff rude and not helpful at all.
Rooms very very date and aged, I question the cleanliness too.
Fact you need to go downstairs to reception to get key to gym, only to go back upstairs to go to the gym, made no sense at all.
I will avoid ever staying here again.

Date of stay: July 2018
Thank lindenforbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2018 via mobile

Checked in late and usually stay at nicer hotels however I stay here if there is no availability. This is the second time in a row staying here that the customer service is nothing but appalling with bad attitude. I run a luxury travel company and I must say, the staff need to be trained in how to have manners and not be rude. My reaction was quite angry and I won’t be staying there again.

Date of stay: July 2018
Trip type: Travelled on business
2  Thank Tammy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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