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“Excellent value luxury in the heart of AKL city”
Review of Pullman Auckland

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Pullman Auckland
Ranked #16 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 September 2016

The room was beautiful, the service excellent.
I loved the Pullman FIT initiative - very innovative.
Staff at the Hotel bar were lovely.
I was offered a tour on check in (I had to decline due to lack of time but I appreciated the offer).

  • Stayed: August 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Caron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 14 September 2016

Dear "Caron W",

We are delighted that you had a wonderful stay, thank you for choosing Pullman Auckland. Please do not hesitate to let me know if there is anything we can do to make you more comfortable on a future visit.

Kind regards,
Carly Saunders
Quality and Attitude Manager
Email: c.saunders@pullmanauckland.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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534 - 538 of 2,486 reviews

Reviewed 12 September 2016

We just loved staying at this hotel! The staff was wonderful, the location great, the room had good space and we got a nice view over the harbour on 12 floor. There is a 25 m swimming pool and a spa with gym. All very nice and since we visited during August it was so great to be able to go to the jaccuzi and chill out after a cold and rainy sight seeing day. Also it is a great location for both shopping and going to the harbour.

  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Landskroniten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 14 September 2016

Dear "Landskroniten",

Thank you for your wonderful review. On behalf of the Pullman Auckland team, we are thrilled that you love staying with us and very much enjoy the Spa facilities. We hope to see you again, please let me know if there is anything I can assist with for future stays.

Kind regards,
Carly Saunders
Quality and Attitude Manager
Email: c.saunders@pullmanauckland.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2016 via mobile

Nice hotel in a good location
Strong wifi signal also
Close to local shopping and attractions ... And a shirt taxi ride if walking isn't something you want to do to get to the clubs bars and water front
Hotel staff are very polite and accommodating, rooms are kept clean and tidy and offer a much better Pullman experience than I have had in other destinations

Stayed: September 2016, travelled on business
Thank xxGemxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 8 September 2016

Dear "xxGemxx",

On behalf of the Pullman Auckland team, we are thrilled that you had a pleasant stay and very much enjoyed the location of the hotel. We hope to see you again.

Kind regards,
Carly Saunders
Quality and Attitude Manager

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Reviewed 2 September 2016

The room is very clean, modern and comfortable.
The service is consistently excellent.
The executive lounge was fine, limited selection of food/wine and a little dated in terms of design but comfortable.
The food in the restaurant not so much... had an overcooked piece of lamb that I couldn't cut. I know these things happen and that's fine. To their credit the chef was hard-working with a large staff. Stuff happens.
Annoying was the line of 5 guests at 5:30am trying to check out because there was only one person available. To their credit after I complained a second person was brought out and moved the queue along.
Like the other Accor property in Auckland they also had the obnoxious 2% credit card surcharge. Honestly- raise your prices accordingly. This doesn't happen anywhere else in the world and it leaves a bad taste.

But overall I would stay here again.

  • Stayed: August 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
5  Thank paestum70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2016 via mobile

My stay at the hotel was in general excellent as I have come to expect from the Pullman brand. Beautiful hotel, beautiful dining room, great business lounge, great location, YOU DID NOT SERVICE MY ROOM ONCE DURING A THREE NIGHT STAY. I consider myself a very low maintenance guest/customer and the question I suppose is - why didn't I raise it while I was there? and my answer is - I am staying in a five star hotel I shouldn't have to. I guess it could have been just one of those trips and it won't stop me starting loyal to the brand but it was totally unacceptable.

Stayed: September 2016, travelled on business
2  Thank AndrewGisinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 12 September 2016

Dear "AndrewGisinger",

Thank you for your kind words about the service you normally experience when staying with us at Pullman Auckland. We are sorry to learn however that your room was not serviced during your most recent visit, please accept our sincere apologies and be rest assured that this is not of our normal standard. We do find that on occasions similar to this, the Do Not Disturb button is activated by mistake which results in us respecting our guests' wishes. We encourage you to always let us know when something is not quite right so we may have the opportunity to address any issues. I can be contacted on c.saunders@pullmanauckland.co.nz or +64 9 358 8413.

Kind regards,
Carly Saunders
Quality and Attitude Manager

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Additional Information about Pullman Auckland

Address: Cnr Princes St and Waterloo Quadrant, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Auckland Central
#5 Spa Hotel in Auckland Central
#5 Green Hotel in Auckland Central
#10 Business Hotel in Auckland Central
#12 Romantic Hotel in Auckland Central
#15 Luxury Hotel in Auckland Central
Price Range: RM 549 - RM 1,391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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