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“Convenient but old hotel”

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Kiwi International Hotel
Ranked #36 of 66 Hotels in Auckland Central
Reviewed 15 October 2017

It's convenient since it is located at Upper Queen Street which is close to the busiest shopping street (Queen St). There are some Asian restaurants nearby which open slightly later than others until 10 pm perhaps. Skybus (airport to city bus) also stops just outside of the hotel.
However, the hotel is old, very old that needed to be upgraded, the lift especially.
The room was small. Soundproof needed to be enhanced. Shower needed to be upgraded to be more consistent in the hot and cold water supply.

  • Stayed: October 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Wai Hoe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwihotel411, Manager at Kiwi International Hotel, responded to this reviewResponded 17 October 2017

Hi there


Thank you for taking the time to place a review on your hotel experience. We are glad you enjoyed your stay and we thank you kindly for the feedback you have given us. We are in the process of renovating the hotel for more guest comfort.


Kind Regards


Hotel Management

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17 - 21 of 726 reviews

Reviewed 4 October 2017 via mobile

Recently stayed here for 4 nights and it was a great base for us.
Location is great, walking distance to all the main sights and close to bus and train stops.
The room was cleaned every day with new toiletries provided and the tea + coffee was replenished everyday.
The bed was really comfy which was a big plus for us!
Staff were very friendly and welcoming - we received a free upgrade in arrival which was much appreciated!
The only downside to this hotel is the noise.. you can hear the traffic from outside and also the walls are really thin..we could hear the guy snoring next door .
Overall it was a great stay and I would recommend

Stayed: October 2017, travelled as a couple
1  Thank Sian2818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwihotel411, Guest Relations Manager at Kiwi International Hotel, responded to this reviewResponded 9 October 2017

Hi Sian

Thank you so much for taking the time to place a review on your hotel experience. We are so glad you enjoyed your stay. We try our very best to deliver the best customer service possible and always appreciate when customers like yourself take the time to let us know, we're doing a good job! We thank you so much for your patronage and hope that we get the opportunity to host you again in the future.

Best Regards


Hotel Management

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Reviewed 19 September 2017

After reading some of the reviews I was wondering what to expect when I arrived here. We caught the SkyBus to pretty much outside the hotel which is really convenient, and check in was fairly quick. Were given the keys to the room, and upon opening the door every window was open as well as a fan being on, this was as previous guests had been smoking in the room so the smell was awful, also there were no handles on the windows to shut them bearing in mind it is winter. We asked to be moved to a different room and that was no issue, problem was the Windows in the new room also didn't have any handles to close them. We finally got to room number three where there was handles on the Windows (woohoo). The room is basic ultimately and is like student halls. The room is clean and tidy though and comfortable. The walls are pretty thin so noise can be an issue (particularly on a saturday) but on the whole we slept fine. The wifi is pretty good although it tends to drop out fairly frequently. Location is great and you are just a short walk into the city centre. Some of the staff are more friendly than others. Would recommend for a short stay if you are happy to stay in basic accommodation.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Haz1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwihotel411, Guest Relations Manager at Kiwi International Hotel, responded to this reviewResponded 27 September 2017

Hi there


Thank you for taking the time to review our hotel. Your review is of concern to the management team, as it contains some concerning comments. All windows have handles on them or they wouldn't be able to close and would be flapping around in the weather, so that is not really a possibility. Furthermore, smoking is not permitted in any indoor public areas in NZ, so we do not allow smoking in any indoor part of the hotel. We have signs all around the hotel as well as a disclaimer on the registration card you sign on check in, that no smoking is permitted and failure to comply with our rules results in a charge and or eviction. We most certainly would not rent out a room that smells of smoke. This is strictly against policy. It is possible that someone may have been smoking in their room nearby or outside the hotel and in this case we would appreciate being notified so that we could act upon this. Please feel free to email us to discuss this further as I feel your review portrays the hotel as rather non-chalant and irresponsible and that is not the type of operator we are. On a positive note we do appreciate that you found value for money in our hotel and enjoyed our handy location. We appreciate you business and thank you kindly for staying. Best regards, Hotel Management.

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Reviewed 12 September 2017 via mobile

Spent one night only. Easy location, basically on K Road and literally in front of the Sky Bus to/from the airport. Obviously old, not super super clean but yet ok. Stuff amazingly nice and helpful and smiling . What I really suffered was the super cold room. I mean , REALLY cold. The room was provided with a small electrical heater and I letrally slept hugging it all night long. Offers wide breakfast for 15NZ$ for those lazy not willing to step outside .

Stayed: September 2017, travelled solo
Thank Palitoscuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwihotel411, Guest Relations Manager at Kiwi International Hotel, responded to this reviewResponded 27 September 2017

Hi Palito


Thank you kindly for taking the time to review our hotel. The NZ spring season started on the 1st of September and we turned off the central heating around the middle of the month due to complaints about the heat. We have a portable heater in every room and are more than happy to supply extra warm bedding/heating in the event that a guest is not comfortable and warm. Please be sure to notify us if anything about your stay is less than satisfactory. We have a range of guests arriving from a range of climates and we do our best to cater to the majority. Our number one priority is guest comfort and we are truly sorry your stay was uncomfortable. Thank you for your patronage and all the best on your travels.


Hotel Management

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Reviewed 12 September 2017

I spent three nights here on a work trip and while the location is convenient, it is very noisy. You get noise from Queen St and K Road (loud traffic and associated noise), within the hotel, and in my case from the staff carpark outside my window.

The rooms are basic and a little shabby although clean. The internet is very poor - cutting out all the time so that it wasn't possible to use it for checking emails without lots of frustration. I ended up using the data on my phone to get online.

  • Stayed: September 2017, travelled solo
    • Sleep Quality
1  Thank tangstake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwihotel411, Guest Relations Manager at Kiwi International Hotel, responded to this reviewResponded 27 September 2017

Hi there

Thank you for reviewing your hotel experience. We are sorry that you experienced alot of noise during your stay. We are situated in a very busy part of Auckland City so sometimes there can be outside noise. We are glad you found your room clean and enjoyed our low price point. Thank you for staying with us.


Hotel Management

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Additional Information about Kiwi International Hotel

Address: 411 Queen Street, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant
Hotel Style:
#1 Best Value Hotel in Auckland Central
Price Range: RM181 - RM363 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kiwi International Hotel 3*
Number of rooms: 122
Official Description (provided by the hotel):
Centrally located on Auckland's Queen Street, we offer friendly & affordable accommodation in the heart of New Zealand's largest city. With free amenities such as wi-fi, luggage storage and 24/7 reception our hotel is ideal for both individual travelers and groups seeking location and value for money. All the city's major attractions are within walking distance and we are on the main bus stop routes for the Auckland City Link and Airport Skybus. With an onsite bar & restaurant and handy travel and information desk, the Kiwi International Hotel is perfect for the budget conscious traveler. ... more   less 
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Also Known As:
Kiwi International Hotel Auckland, New Zealand

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