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Reviewed 8 October 2017

Stayed here for just one night to attend a concert at Spark Arena. The Quadrant is close to the arena and not a bad price for that location. We were in a two-bed apartment, which is supposed to accommodate four people. There was only one small sofa which would have been cosy even with just three people. There were a couple of plug-in heaters, one with broken legs (not very safe). The ‘fully equipped’ kitchen (as advertised) had only 3 sets of crockery/cutlery, only 1 small pot, no frypan (but there was a fry spatula). The oven had no shelves and no oven trays. The microwave didn’t work. So we had to reheat our food in the oven, on plates, just sitting on the bottom of the oven. In the morning we tried to cook toast while scrambling eggs in the pot, but every time we turned the toaster on it tripped out the electricity for the whole apartment. To be fair, when we called reception they turned up with another toaster quite quickly. The welcome folder had sections with info, but the section marked ‘room info’ was empty. There was no sponge or cloth for washing dishes, we used one of the towels instead. The room was basic and a bit tired around the edges. The hotel is in a quiet area and the bed was comfy. We didn’t use the valet parking at $35, but parked just down the road $1 per hour until 6pm, then it’s free right through Sunday, so it only cost us a few dollars.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank PandazOnTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Front Office Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 30 October 2017

Dear PandazOnTour,

Thank you very much for taking time to post your feedback to us. We would like to advice you that we take all our guest feedback’s very seriously. Your feedback has come to us as quite an unusual surprise. we would like to advise you that our 2 bedrooms has 1x Queen in one room + 1x King bed in the other room and a separate lounge.

Please advise us with booking details of your stay, which enable us to investigate further.
We are looking forward to welcoming you back at The Quadrant and hope we can enhance your experience during your next visit to Auckland.

Kind Regards,
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

It was only 3 stars I felt. $35 for parking. Stayed as going to vector however hills were very steep. Sheets like plastic. Parking we did not use as you could not get your own car and always had to wait. We would not stay again

Stayed: September 2017, travelled as a couple
Thank leighNz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Front Office Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 9 October 2017

Dear Leigh,

Thank you very much for taking time to post your feedback to us. We would like to advice you that we take all our guest feedback’s very seriously. Your feedback has come to us as quite an unusual surprise.
Please advise us with booking details of your stay, which enable us to investigate further.
We are looking forward to welcoming you back at The Quadrant and hope we can enhance your experience during your next visit to Auckland.

Kind Regards,
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

We stayed here one night for a concert at Spark Arena. Proximity to the venue was one of the reasons we stayed here and it is very handy. If you're looking for luxury you won't find it here - the decor is dated and bathroom a bit pokey - but it was clean and comfortable and very quiet, which is why I like staying in hotels away from the restaurants and bars. The staff were very friendly. We did the full buffet breakfast which, again, isn't fine dining, but wasn't shabby either. We were upgraded and had a room with a balcony overlooking the port/harbour. I certainly wouldn't pay $35 to have my car valet parked. Parking on the street nearby is only $1 per hour on Saturday until 6pm and free on Sunday so our parking from 4pm Saturday to 10.30am Sunday only cost us $2. There is a Wilson carpark nearby if you particularly want under cover parking.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kmitch2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Front Office Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 15 September 2017

Dear Kmitch2014,

Thank You for your valuable feedback. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest.

Your valuable feedback helps us to be better and deliver better.

We look forward to welcoming you again and offering you a yet another delightful experience.

Thanks & Regards,
Front Office Manager

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Reviewed 10 September 2017

Had this really bad customer service from the receptionist named "Dong", we asked for his help which he completely ignored for a good 10 minutes, then i had to ask him again for his help, which he pretended it was his first time hearing from us.

pretty appalling customer service, he needs a talk from the manager.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank T8744HXannaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Front Office Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 11 September 2017

Dear T8744HXannaw,

Thank you very much for taking time to post your valuable feedback. We have noted your concerns, we will take corrective action against it to avoid re-occurrence.

Your valuable feedback helps us to be better and deliver better.

We look forward to welcoming you again and offering you a delightful experience.

Thanks & Regards,
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

I didn't book this hotel when I stayed there, It was my friend who booked it, so I do have a high expectation before I go there. As results, they did impress me. The room we had was bright, tidy, clean and spacious. The staff is very friendly and smile a lot which is a good thing, every request we ask for it was always be done timely. The only things that I don't like are how narrow and small the public area is, such as the corridor and the lobby, but overall I do enjoy my stay and would stay again.

Room Tip: Higher floors have better view and were quieter
  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Jacksons1454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Front Office Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 15 September 2017

Dear Jackson,

Thank You for your valuable feedback. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest.

Your valuable feedback helps us to be better and deliver better.

We look forward to welcoming you again and offering you a yet another delightful experience.

Thanks & Regards,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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