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SKYCITY Hotel
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Reviews (2,092)
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930
813
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All reviewssky city hotelfortuna restaurantbusy hotelfederal streetupgraded to a suitevalet parkingcentral locationnew zealandroom was largegreat roomthe heart of the citychecking outmini barstayed one nightbuffet breakfastqueen streetdicky
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27 - 32 of 2,092 reviews
Reviewed 6 March 2018 via mobile

Came with friends and had a great night.
Friends enjoy coming to the casino on the odd occasion so invited us for a "night in town".

We aren't casino fans but enjoyed the hotel and spending time with our friends.

They had complimentary parking which was helpful. We have stayed a number of places and this was a surprise,

Huge room. Huge bed.
Well serviced, all the amenities you need, nice bathroom.

Friendly staff.

No view to speak of but accommodation wise very happy and would return again

Stayed: March 2018, travelled with friends
Thank TLCAUCKLAND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 8 March 2018

Dear TLCAUCKLAND,

Thank you for posting a review about your recent stay at SKYCITY Hotel.

The team here at SKYCITY Hotel is thrilled to hear such lovely feedback and we thank you for taking the time to share it. We are located in the centre of the city which is a great location but unfortunately does mean we don't have amazing views.

We look forward to welcoming you back in the future.

Kind Regards,

Gemma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

This was in a very convenient location. Check in staff were friendly and helpful and room was clean and comfortable. Building was being carried out across the road but we were not troubled by noise. Tea and coffee supplied in the room.

Stayed: February 2018, travelled as a couple
Thank valking12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 5 March 2018

Dear valking12,

Thank you for posting a review about your recent stay with us at SKYCITY Hotel.

The building work across the road is part of a new and exciting addition to SKYCITY and we do our best to make sure this does not affect our current guests.

We hope to see you again soon.

Kind Regards,

Gemma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

We have stayed at Skycity Hotel numerous times & it is always buzzing with people, entertainment, numerous restaurants & great food spots, countless celebrations the list goes on.
You can also always count on being able to get away from all the noise & hustle of the city. The rooms are comfortable, clean, spacious & quiet. Check In/Out seamless. Valet Parking service is always quick and efficient even when they are busy. The staff are always friendly & helpful. Location is handy to everything, Queen St, public transport, cafe's/bars, cinemas etc.
We always have a great time staying at Skycity Hotel and will continue to return everytime we are in Auckland.

Stayed: January 2018
2  Thank RhondzMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 5 March 2018

Dear RhondzMJ,

Thank you for posting a review about your recent stay with us at SKYCITY Hotel.

We are located conveniently in the centre of the city but far enough away to avoid the noise and rush. We are so pleased that you enjoy staying with us and continue to return.

We look forward to welcoming you back on your next stay.

Kind Regards,

Gemma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

Had a mixed experience at this property. The rooms are not great but quite spacious and the furniture is at acceptable levels. Unfortunately my room door broke some safety mechanism and I was locked out of the room, and after contacting the reception in order for them to take care of the situation, still had to wait 20/25 minutes for someone to show up and try to fix it. In the meanwhile the technician couldn't do much more than removing the safety system and at no time was I asked if I wanted to switch rooms or offered a complimentary upgrade due to the inconvenience. The positive thing is the hotel location, as you really are in the middle of everything. To sum it up in my opinion is a property that charges prices to high for what they are offering.

  • Stayed: November 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Adriano R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 5 March 2018

Dear Adriano R,

Thank you for posting a review about your recent stay at SKYCITY Hotel.

I would like to apologise about the issues you experienced during your stay. We always strive to provide the best service possible for all of our guests and unfortunately we sometimes have maintenance issues which affect this. I hope the rest of your stay was good.

We hope to see you again soon.

Kind Regards,

Gemma

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Reviewed 4 March 2018

Efficient friendly Service from amazing staff. Checkin was seamless, easy and the staff member who looked after us was fantastic. Dicky on concierge was especially awesome. nothing was an issue. He organised for our stuff to be delivered promptly to our room, also an ice bucket for our Champagne.. Our room was on H492 level. Large and Quiet space..King size bed super comfy.

Room Tip: The higher levels H480-490s quieter rooms
Stayed: March 2018, travelled as a couple
Thank Raski1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 5 March 2018

Dear Raski1966,

Thank you for posting a review about your recent stay with us at SKYCITY Hotel.

I am delighted that you had an amazing stay and that our team helped make this happen.

We look forward to welcoming you back in the future.

Kind Regards,

Gemma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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