After staying here for a night in Feb, decided to come for 4 days for my birthday last week, bringing our 3 youngest children. So after a muck up on booking.com in September I rung and personally spoke to someone to confirm my booking, and waited on the ph whilst I received my email confirmation. Spent months planning, and looking forward to this time away. So with 3 children ( adult child sadly had work) we drove 4 hours the afternoon before my birthday. Our youngest, 3, gets car sick, so spent last hour in car crook. And our 12 yr old who has an ongoing medical illness, was not the best upon arriving either. 9 yr old was ok - full of beans, ready to scooter on the boardwalk, and get takeaways from next door. Went in, said my name, to be told my booking had been cancelled, and they were fully booked. I explained that I personally spoke to someone regarding this, and had the email confirmation. She then found the email, but said sorry he never booked the room, and we have nothing. To say I was angry and disappointed was an understatement. I was ropeable. To make it worse basically Napier was fully booked. In the end we found a place to stay in Hastings. A great place, but not the views I had been waiting for for months. All my planning was gone, as we were now 30 minutes from where we would have been staying. Have had no ph call, nor email, nor an acknowledgment for what was 100% their mistake, and besides the lady saying she felt bad, nothing in way of apology, to myself, and my gutted children. Was booked to stay here again, but would NEVER stay again. And would tell anyone that asked to not stay here. This motel will never understand the disappointment my family felt - we were just very grateful to find a place in Hastings that could accommodate us all, and with the best customer service. We did cut our holiday short as I was pretty upset with how everything panned out. Would NOT RECOMMEND to anyone!!!!!!!
- Official Description (provided by the hotel):
- Harbour View Lodge Napier's only motel accommodation on the beach Welcome to Harbour View Lodge, Napier's only Motel Lodge on the beach. Located in the popular suburb of Ahuriri, you will find yourself relaxing in your room while looking out over the Pacific Ocean. Harbour View Lodge offers 32 spacious units all with full sea views. Napier city centre and the Airport are both an easy 5 minute drive away. Easy access to the boardwalk and beach directly from your unit. Whether you are a corporate traveller looking for some relaxation or a family looking for outdoor adventure, Harbour View Lodge is the perfect place to stay while visiting Hawke's Bay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Hotels.com and Booking.com so you can book your Harbour View Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.