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Reviews (434)
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All reviewschess sethotel is beautifulrotorua lakebeautiful roomminute drivenew zealandstayed one nighta lovely staytown centreheated poolshutterstimesharebathtennissaunanzunit
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22 - 27 of 434 reviews
Reviewed 5 March 2018 via mobile

This has got to be one of the most beautiful lake resorts I have ever been to with a view that words can't do justice! Absolutely breath taking and perfect I'm every way, with all the amenities to help your stay be ideal such as a fully equipped gym, awesome restaurant/bar room, and the list continues with the most superb hotel service. I can't rave enough about the staff, especially the concierge. I was greeted by Sunny, his name suites him very well he was a breath of fresh air and went above and beyond to accommodate my requests throughout my 3 day stay and took very good care of us. I would highly recommend this resort not only is it breath takingly beautiful it also has the best staff!!!

Stayed: March 2018, travelled with friends
Thank beebopo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 13 March 2018

Dear Valued Guest,

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Sunny that he made an impact during your stay. We hope to welcome you back to the Resort soon!

Regards,
Vivek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018

Air conditioning is rare in NZ rooms, lovely!!! Room Service is quick. The view of the lake is quite nice.
Older property taken over by VR but gets the job done.
Internet is quick.
Quiet even though near the highway
Manager helped with numerous matters, born for his job!!

Room Tip: lakeside is best
  • Stayed: February 2018, travelled as a couple
    • Value
    • Service
Thank Watt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 13 March 2018

Dear Valued Guest,

Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you soon!

Regards,
Vivek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

Stayed here for one night , we were upgraded on arrival to a lake view room. Ate in the restaurant in the evening , we had the beef and the lamb and both meals were delicious. Our hire car had broken down so they let us stay in the room until midday. All the staff were extremely helpful and friendly and the building and views are excellent. Would highly recommend staying here

Stayed: February 2018, travelled as a couple
Thank daveyboe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 1 March 2018

Dear Valued Guest,

Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you soon!

Regards,
Vivek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018

The room was spotless, modern, and the bed was so comfortable. The bathroom was fabulous. The view over the lake was amazing, there was Aircon, heating, Wifi, Pool, Spa, restaurant, bar, and a lovely receptionist called Emy, he was so helpful.

Room Tip: The Lake view
  • Stayed: February 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Sharron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 1 March 2018

Dear Valued Guest,

Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our Resort. Hoping to see you again soon.

Regards,
Vivek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2018 via mobile

Haven't been here for a few years. The big thing we noticed now is how clean everything is grounds groomed. Really looks like a resort.
Had a lovely dinner at restaurant. Food was most excellent and had a very enjoyable evening with family group.

Stayed: February 2018, travelled with family
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 1 March 2018

Dear Valued Guest,

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the Resort in the near future.

Regards,
Vivek

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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