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“Don't let the bed bugs bite...”

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Heartland Hotel Cotswold
Ranked #67 of 146 Hotels in Christchurch
Reviewed 3 April 2017

I stayed 2 nights in room 815 and the result is a trip to the Doctor, drugs and a blood test. I have 25+ bites from bed bugs that have come up in 10cent sized red blisters that are very uncomfortable.

  • Stayed: April 2017, travelled on business
    • Location
    • Cleanliness
    • Service
3  Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 6 April 2017

Dear Phil G,

Thanks for your recent stay at the Heartland Cotswold Hotel. I am aware of a situation that had occurred in room 815, however when the Duty Manager came over to check he found no evidence of any bed bugs.
Could you please contact myself directly to discuss this incident please - my email address is Anthony.moore@scenichotels.co.nz.
Travellers please be aware that bed bugs are actually brought into the hotel by other hotel guests and they do not originate from the hotel itself.
We will put this room through a rigorous inspection and a cleaning process if there is evidence of any bed bugs.

Kind regards,
Anthony Moore

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24 - 28 of 341 reviews

Reviewed 31 March 2017

We were on a tour with Grand Pacific Tours so the accommodation was provided. A well laid out English Villa style motel. Rooms are comfortable with all that is needed for your overnight stay and there is no problem with sleeping because most of the rooms are a distance from the traffic. The meals were well presented and very enjoyable.

Getting to the CBD is around a 20 min walk or by the bus for around $4-00.

Room Tip: For a good sleep try rooms further away from streets.
See more room tips
  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank 4x4wheelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 6 April 2017

Dear 4*4wheelers,

Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review your experience.
I am delighted that as a valued guest of Grand Pacific tours and the Heartland Cotswold Hotel your exp0erience was an extremely positive one. We enjoy having the tours through this hotel as all Grand Pacific guests are a delight to accommodate.
We look forward to welcomgin you back to the hotel again in the near future and perhaps on another Grand Pacific tour?

Kind regards,
Anthony Moore

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Reviewed 18 March 2017

This hotel is convenient for the centre of Christchurch - about a fifteen minute walk. There is a bus as an alternative which is $4 each way. It is built in a period style akin to Elizabethan and goes quite a way back from the road. Our room was clean and spacious with settee, TV, tea / coffee making equipment, fridge and very large bed. The ensuite was good with a very powerful shower. There is a small outdoor swimming pool when the weather suits. A pleasant welcome was received and everything explained. The restaurant and bar are near the entrance and the food was very good and well priced. Some noise from other rooms can be expected but is not too intrusive. 

  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Clive_C54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 6 April 2017

Dear Clive_C54,

Thank you for your recent stay at the Heartland Cotswold Hotel an for taking the time to review your experience.
I am delighted that you found your overall experience an extremely positive one. We pride ourselves on providing a clean, comfortable hotel with excellent service, attention to detail and being affordable.
We look foreard to welcoming you back to the hotel again in the near future.

Kind regards,
Anthony Moore

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Reviewed 11 March 2017 via mobile

After a long day of travel by ferry and coach we arrived at this Tudor style hotel. Grabbed our room key and found our higher level first floor rooms. This hotel only has 2 levels, ground and first floor. We had the master bedroom with a large queen bed in it. The second bedroom had a large queen bed and a single bed. A large lounge area with a 2 seater couch and 2 single couch seats. A 4 seater round table and a sink. Rather than being dated it is period furnishings, well maintained and clean, no mould smell in room 835.
Dinner was ready for us buffet style. Beef ribs melt in the mouth, salmon, chicken Maryland. Roast potato, steamed vegetables & salad with desert. A great meal.
We wouldn't hesitate to recommend this hotel

Stayed: March 2017, travelled with friends
1  Thank timekeeper28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 6 April 2017

Dear timekeeper28,

Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review your experience.
I am delighted that you found your room spacious, clean, comfortable and without a mouldy smell!
I agree with you that beef short ribs are indeed a melt in your mouth dish and are simply wonderful.
Thank you for spreading the word about the Heartland Cotswold and we would be dleighetd to have you back to stay with us again in the future.

Kind regards,
Anthoyn Moore

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Reviewed 8 March 2017

We stayed at this place whilst on a coach tour of the South Island with Grand Pacific tours. The hotel is 20 mins walking distance to town. Turn right as you come out of the hotel to go to town, if you turn left and walk for 10-15 mins you will come across a shopping mall, post office, supermarket, bank, resturants, pub, McDonald's and a Chinese fish and chip shop. This chip shop has the best and the cheapest blue cod and chips. You can sit in or take out.
The food in the hotel restaurant was good but it was part of our tour group dinners. The rooms were large but on our first visit the plumbing makes a lot of noise when the guest next door was running his bath at 1.00 am. The hotel should have a sign in all rooms to be quiet hours between 10.30pm and 6.00am to avoid this for future guests. Very pleasant stay otherwise. Staff all very pleasant and helpful.

  • Stayed: January 2017, travelled as a couple
    • Rooms
    • Service
1  Thank 1globetrotter16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 6 April 2017

Dear 1globetrotter16,

Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review your experience.
I am delighted that as a valued guest of Grand Pacific tours and also the Heartland Cotswold Hotel you found the hotel ideally located with walking distance to shops, supermarkets, banks etc. Unfortunately we cannot control a guests movements within their room but I empathise for the 1am wake up.
Our staff will be thankfull for your comments on their service and attention also.
We look forward to welcoming you back to NZ on another Grand Pacific Tour sometime in the future.

Kind regards,
Anthony Moore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heartland Hotel Cotswold

Address: 88-96 Papanui Road | Merivale, Christchurch 8014, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 146 Hotels in Christchurch
Price Range: RM371 - RM526 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heartland Hotel Cotswold 3.5*
Number of rooms: 77
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Also Known As:
Heartland Hotel Christchurch

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