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Reviews (373)
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Reviewed 15 October 2017

Extremely poorly maintained substandard rooms, stayed in two on two separate nights, in an organised tour.

Toilet pedestals in BOTH rooms not even attached to floor, stove hobs in Both rooms not attached, extremely dated and showing it, DO NOT blame the earthquakes , it is a poorly maintained, out dated motel!

I would AT BEST rate this at 2 /10 and that is being generous!

Room Tip: Go elsewhere!
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank vzryder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 16 October 2017

Dear vzryder,

Once again my sincere apologies.
We are attending to the points raised.
It is never our intention to provide an unpleasant experience.

Regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Stayed two nights in September and October as part of an organised tour and could not recommend this hotel, it is in need of some renovation to modernise it.

We were allocated different rooms on the two separate nights we stayed and in both the toilets were not secured to the floor, very unsettling to have it move as you sit on it! Both rooms had a kitchenette facility but in one the stove top was not secured and loose and unstable.

Shower cubicles were tiny.

On our second night stay it was an hour after being seated for dinner before we were served our entree, and the entire meal took over two hours to serve.

This is a multi level hotel and there are no lifts which is a problem for people with mobility issues.

Room Tip: Choose ground floor as no lifts.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank vzrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 16 October 2017

Dear vzrider,

Thank you for providing us with feedback. We take your comments seriously to improve our product and services.
We do apologise for not meeting the expectations. We will look into the maintenance issues mentioned and see how we can fix the issues. In regards to the restaurant service we make no excuses we should do better and will discuss with the team where we lacked on the particular evening.
Once again we thank you for providing us with the feedback.

Kind regards

Simon Jackson

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Reviewed 10 October 2017

We recently celebrated a family birthday in the restaurant, Tudors, and it was excellent. They have a very good range of options - which even appealed to the 90 year old in the party. They even went the extra mile, and produced a cake for him! Plenty of off-street parking, and friendly efficient service, makes for a good night out.

Stayed: March 2017, travelled with family
Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 17 October 2017

Kia ora Rick M,

Thank you for the great feedback.
Glad you enjoyed your time at our Tudors restaurant. The team do a great job and are passionate with what they do.
We do hope you choose Tudors for your another event in the future.

Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

We had the 2nd floor room & it was really spacious & has comfortable beds. The floor inbetween the main door, living room & bathroom was abit creaky. Its not bothering us but it might for the guests below us. So that might be a tip for those intend to stay here. Other than that, our stay was nice.

Stayed: September 2017, travelled as a couple
1  Thank Hedyazuan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 October 2017

Dear Hedyazuan M,

Thank you for your recent stay with us here at Heartland Hotel Cotswold, we sincerely appreciate your feedback about our bedding, room confirguration and look forward to welcome you back sometime soon in near future.

Kind Regards
Sunil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

fantastic hotel with fantastic staff we were struggling with heavy suitcases and out of the blue a staff member rushes over and carries the bags up for us.large rooms great location will defanitly use again if i am ever the way again

Room Tip: personally if you are not to ft ask for a lower floor as it is pretty hard carrying heavy cases upstairs.free internet
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 September 2017

Dear Michael B,
Thank you for your recent stay at the Heartland Cotswold Hotel and for taking time to review your experience.
I am delighted that as a valued guest to Heartland Cotswold Hotel your experience was an extremely positive one. We enjoyed having your company and was a delight to accommodate.
We look forward to welcoming you back to the hotel again in the near future
Kind Regards
Sunil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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