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“Big room great location”

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Heartland Hotel Cotswold
Ranked #67 of 146 Hotels in Christchurch
Reviewed 20 October 2017

These are like your very own cottage style home away from home.
They gave us the biggest room available, and it was huge.
two big beds in the room, wrap around windows.
Nice walk to the downtown core and lots of restaurants to eat at.
The walk is through a lovely garden to get back to the hotel or downtown,
This city has repairs going on and everything is fenced in, as they have so many earthquakes its not funny.
We took the old tram around the city, which was nice, but don't do it for siteseeing as you can get around on foot quiet easy.

Room Tip: Ask for the biggest room
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  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ctanski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 23 October 2017

Dear Ctanski,

Thank you for your feedback.
Glad you enjoyed the room and also got see a lot of the city.
Christchurch is still recovering and progressing well. The City tours are always recommended not just for the site seeing but also to learn from the knowledgeable guides as they tell the story of Christchurch.
We hope you do visit this beautifual part of NZ once again.

Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 341 reviews

Reviewed 15 October 2017

Extremely poorly maintained substandard rooms, stayed in two on two separate nights, in an organised tour.

Toilet pedestals in BOTH rooms not even attached to floor, stove hobs in Both rooms not attached, extremely dated and showing it, DO NOT blame the earthquakes , it is a poorly maintained, out dated motel!

I would AT BEST rate this at 2 /10 and that is being generous!

Room Tip: Go elsewhere!
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank vzryder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 16 October 2017

Dear vzryder,

Once again my sincere apologies.
We are attending to the points raised.
It is never our intention to provide an unpleasant experience.

Regards

Simon Jackson

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Reviewed 13 October 2017

Stayed two nights in September and October as part of an organised tour and could not recommend this hotel, it is in need of some renovation to modernise it.

We were allocated different rooms on the two separate nights we stayed and in both the toilets were not secured to the floor, very unsettling to have it move as you sit on it! Both rooms had a kitchenette facility but in one the stove top was not secured and loose and unstable.

Shower cubicles were tiny.

On our second night stay it was an hour after being seated for dinner before we were served our entree, and the entire meal took over two hours to serve.

This is a multi level hotel and there are no lifts which is a problem for people with mobility issues.

Room Tip: Choose ground floor as no lifts.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank vzrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 16 October 2017

Dear vzrider,

Thank you for providing us with feedback. We take your comments seriously to improve our product and services.
We do apologise for not meeting the expectations. We will look into the maintenance issues mentioned and see how we can fix the issues. In regards to the restaurant service we make no excuses we should do better and will discuss with the team where we lacked on the particular evening.
Once again we thank you for providing us with the feedback.

Kind regards

Simon Jackson

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Reviewed 10 October 2017

We recently celebrated a family birthday in the restaurant, Tudors, and it was excellent. They have a very good range of options - which even appealed to the 90 year old in the party. They even went the extra mile, and produced a cake for him! Plenty of off-street parking, and friendly efficient service, makes for a good night out.

Stayed: March 2017, travelled with family
Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 17 October 2017

Kia ora Rick M,

Thank you for the great feedback.
Glad you enjoyed your time at our Tudors restaurant. The team do a great job and are passionate with what they do.
We do hope you choose Tudors for your another event in the future.

Kind regards

Simon Jackson

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Reviewed 2 October 2017 via mobile

We had the 2nd floor room & it was really spacious & has comfortable beds. The floor inbetween the main door, living room & bathroom was abit creaky. Its not bothering us but it might for the guests below us. So that might be a tip for those intend to stay here. Other than that, our stay was nice.

Stayed: September 2017, travelled as a couple
1  Thank Hedyazuan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 October 2017

Dear Hedyazuan M,

Thank you for your recent stay with us here at Heartland Hotel Cotswold, we sincerely appreciate your feedback about our bedding, room confirguration and look forward to welcome you back sometime soon in near future.

Kind Regards
Sunil

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Additional Information about Heartland Hotel Cotswold

Address: 88-96 Papanui Road | Merivale, Christchurch 8014, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 146 Hotels in Christchurch
Price Range: RM372 - RM527 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heartland Hotel Cotswold 3.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Heartland Hotel Christchurch

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