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Cranbury Court Apartments
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Reviews (275)
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All reviewswashing machine and dryerthe kitchenbathroom unitgreat locationtight parkinglarge supermarketoutdoor settingclose to townstayed here last weekshort walkapartment was cleanwalked everywheremain bedroomvisit queenstownwould stay againself cateringwi fi
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6 - 11 of 275 reviews
Reviewed 19 March 2018 via mobile

These apartments are just as advertised. Very clean, comfortable and all amenities needed are provided. It's less than a five minute walk to the main street with restaurants, bars and shops in Queenstown. The staff and management are very helpful. They will even store your luggage while you do the Milford Track if you stay there before and after.

Stayed: March 2018, travelled with friends
Thank arw2038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager M, Front Office Manager at Cranbury Court Apartments, responded to this reviewResponded 24 March 2018

Dear guest,

Thank you for taking the time to review your stay! We are so pleased to hear you found the apartments clean, comfortable and well-equipped, and enjoyed our central location. We do our best to make sure your stay is perfect, and are happy to hear our service was helpful. Do come back and stay with us again, perhaps in winter next time!

Thank you again for your feedback.

Regards,
Neha
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

Stayed in the 3 bed apartment. Very small bedroom downstairs barely had enough room for a suitcase bathroom sink was so small had to wash face in kitchen sink. Wifi was DISGRACEFUL Almost non existent

Stayed: March 2018, travelled with family
Thank Brooke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager M, Front Office Manager at Cranbury Court Apartments, responded to this reviewResponded 11 March 2018

Hi Brooke,

Thank you for taking the time to leave your review.

We are sorry to hear you weren't fully satisfied with your stay. We wish you had communicated your issues with us while you stayed here for a few days, and we would have done our best to resolve them. We do provide a troubleshooting guide in the guest information folder for wireless internet issues, and our staff is happy to help with the same between 8:30am and 6pm. We do not often have complaints about the size of our apartments and are sorry to hear you did not find them pleasing enough. Again, we wish these issues had been raised during your stay or at checkout when you spoke to our reception staff, and we would have made every effort to make your stay more comfortable.

Thank you for your feedback all the same.

Regards,
Neha
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

We loved the lovely, well designed, clean, spacy place. Which is very well furnished.
Close to everything in Queenstown and the receptionist are very friendly.
Great place to stay for a few days, unfortunately we only had two days there.
Gudrun

  • Stayed: February 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank gudrun2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager M, Front Office Manager at Cranbury Court Apartments, responded to this reviewResponded 9 March 2018

Hi Gudrun,

Thank you for taking the time to review your stay! We are so happy to hear you found the apartment comfortable and spacious and enjoyed the convenient, central location. We certainly do our best to make our guests feel welcome, and make their trip to Queenstown memorable, and are pleased to hear our service was helpful during your stay! Please do come back again for a longer stay, and check our website for any special deals when you book.

Thank you, again, for your lovely feedback.

Regards,
Neha
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2018 via mobile

The staff were very nice, helpful.
However, the bathroom floor had hair all over it. The traffic noise was unbelievable, it was quite warm in the rooms so had to have windows open, no aircon or fans.
If you stay in the downstairs room, prepare yourself for the noise coming from the bathroom up stairs. I could hear everything, including when someone peed in the toilet, and then again when they flushed.
Definitely would not stay again.

Stayed: February 2018
Thank PUPDUG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager M, Front Office Manager at Cranbury Court Apartments, responded to this reviewResponded 3 March 2018

Dear guest,

Thank you for reviewing your stay. We are pleased to hear you found our service helpful. We will certainly review the cleanliness with the housekeeping staff as that is not acceptable. We are sorry that the unit was not cleaned up to standard. We understand that traffic has been more than normal lately, making our usually quiet road very busy.

We do provide fans for each unit, so if you could be more specific about which unit you were in, we can have a look and see why there were no fans in there. We understand it has been an unseasonably warm summer, which is not made any easier by the fact that there was a nationwide shortage of fans and we weren't able to provide extra fans for our guests. However, we have suggested to the owners of each apartment that air conditioning be added in time for next summer.

If you are able to let us know which unit you were in, we can look into the soundproofing between floors. We welcome any additional feedback you might have, and appreciate you taking the time to do so.

Regards,
Neha
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2018 via mobile

Spacey well equipped apartments located ca 5 minutes walk from the town centre. Car parking spaces provided. Free WiFi works badly. Helpful reception staff, but reception has limited opening hours. Shop and cafe nearby. Quite a good place to stay.

Stayed: February 2018, travelled with family
Thank Advisor_Miro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager M, Front Office Manager at Cranbury Court Apartments, responded to this reviewResponded 1 March 2018

Hi Miro,

Thank you for taking the time to review your stay. We are happy to hear you enjoyed the spacious apartments and convenient location of our property. We understand that wifi can be weak at times when lots of guests are using it at once. We will look into upgrading this service. While our reception has limited hours of 8:30a-6p we do have an after-hours number for emergencies, and you are able to email us any requests after hours as well. We hope you had a great time in Queenstown, and that you come back and stay with us on any future visits.

Regards,
Neha
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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