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Reviews (1,982)
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Reviewed 24 September 2017

Realise you want to conserve water but felt like I had to run around under shower head to get wet.
Not told how to connect to wifi and took 10 minutes to get a call to reception answered.
Lifts are very very slow.
Despite these minor grumbles, enjoyed the brief stay.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank boris493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole_Temple, General Manager at Sage Hotel Wollongong, responded to this reviewResponded 30 September 2017

Dear boris493,
Thank you for your feedback, I am glad you are satisfied with your overall experience with the Sage. We hope to welcome you back next time you are in town.
Best Regards,
Nicole Temple
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

We were upgraded to a room with an amazing view, hotel was clean and spacious. The bed was comfy and reception were easy to deal with.
We are staying there again next month and are excited for our stay.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank benjimanp2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole_Temple, General Manager at Sage Hotel Wollongong, responded to this reviewResponded 30 September 2017

Dear benjimanp2017,
It is great to see that our team was able to offer you a complimentary upgrade and that you found the room comfortable and clean. We all look forward to seeing you back at the hotel next month.
Best Regards,
Nicole Temple
General Manager

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Reviewed 22 September 2017

I had to wait over an hour for room service and when the food arrived it was not very nice. The room was comfortable and the staff were pleasant but I was very disappointed with the food provided. I was attending a conference at the Sage and even the food at the conference was disappointing.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank B9709UWchriso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole_Temple, General Manager at Sage Hotel Wollongong, responded to this reviewResponded 30 September 2017

Dear B9709UWchriso,
Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to read that you did not enjoy any of our food offerings. I would love a bit more information about what specifically was lacking in order to take measures to improve our service. Please do not hesitate to contact me on 04 4201 2111 or via email on nicole.temple@snhgroup.com to discuss.
Best Regards,
Nicole Temple
General Manager

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Reviewed 20 September 2017

great room comfy beds very clean would stay again longer service was good it was quiet location was great parking was easy cant folt the service people were friendly and well spoken very clean and well groomed

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marguariten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole_Temple, General Manager at Sage Hotel Wollongong, responded to this reviewResponded 30 September 2017

Dear marguariten,
Thank you for providing us with feedback from your recent stay. I am very delighted to see that you found our beds to be comfy and found our team to be friendly and well presented. I am sure your comments will inspire the team in their work. Thank you once again and we hope to see you back at the Sage again soon.
Best Regards,
Nicole Temple
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

I wasn't aware of the $100 on top of the amount paid for the room . There was a constant buzzing in our room coming from the bathroom . It gave us headaches . When we told the staff they didn't care . Also I wasn't aware of the $15 charge for parking .

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 456taylab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole_Temple, General Manager at Sage Hotel Wollongong, responded to this reviewResponded 30 September 2017

Dear 456taylab,
Thank you for taking the time to review your recent stay at the Sage. It is correct that we do require a bond of $100 per room upon check in. This is a standard procedure for most hotels and is reserved on the credit card in order to cover any extras our guests may have during their stay such as car parking, room service, mini bar or dry cleaning. I am sorry to hear that you had a buzzing noise in the room. I will ensure the team investigates this further.
Best Regards,
Nicole Temple
General Manager

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