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“Our first disappointing say at a Comfort Inn”

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Comfort Inn Fairways
Ranked #14 of 15 Hotels in Wollongong
Reviewed 20 November 2016

Stayed in room 112 in one of the older blocks. Room faced the golf course. So where to start....no plug and no cover on the light fitting above the sink. Signs of mould on the grouting of the tiles. When you turned the tap on, the rest of the tap/filler moved as well.
There were stains on the curtains. Large gap at the bottom of the door which insects or larger would have had no problem getting in. The room looked very 'tired'.

We have stayed in many Comfort Inns over the last thirty years, but this standard was very disappointing. There is a newer block, on the other side of the pool.

The laundry room was dirty with cobwebs, filthy floor and a rusty cupboard.

Room Tip: Ask for the newer block
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  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 88 reviews

Reviewed 15 November 2016

We stayed in Fairways House for a night when we just wanted a place to sleep. The room was large and cleaned. However the fittings, furniture and carpet were old and stained - we expected this for the budget price that we paid. The room had everything you needed for a decent nighs sleep. It was lovely to walk to the golf club for dinner and a drink. The toiletries and cookies were better than we expected and the staff at reception were friendly and helpful.

Room Tip: The room next to the highway had a lot of traffic noise throughout the night.
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  • Stayed: November 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Karryanne23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2016

The hotel is next to Port Kembla Golf Course and we stayed there for 2 nights. The state of maintenance is bad and one of the window cannot be closed properly. The carpet is badly stained and most furniture are very old and dated. Reception is lukewarm and can be better or at least friendly. Although the things need not be new, for a 3.5 star rating the state of maintenance and removal of old stained carpet is essential for a pleasant stay.

Room Tip: Best to choose a modern hotel for the same price. If not, choose a room facing golf course.
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  • Stayed: September 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Dennis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn Fai... W, Front Office Manager at Comfort Inn Fairways, responded to this reviewResponded 31 October 2016

Hi Dennis,
Thank you for taking the time to provide us with feedback on your recent stay at our hotel. We are sorry to hear that you did not enjoy your stay with us. Guest satisfaction is important to us and helps us create an enjoyable stay for each and every one of our guests. Should you have bought any maintenance issues to our attention during your stay, we would have done everything possible to have them addressed to make your stay more enjoyable. We hope to have the opportunity to welcome you back to our hotel in the future so we can provide you with a superior experience. Kind regards, Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2016

Note sure where to begin!.
Rooms BADLY need maintenance, decent clean and a renovation, old tired furniture, torn curtains, dirty carpet with stains and an iron burn mark, the list goes on. Wont mention the bathroom...
We were told that there are new owners and now the restaurant is closed except for breakfast, so food is not available anymore. There is a mediocre club next door that serves basic food. Very disappointing.

Room Tip: stay elsewhere
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  • Stayed: September 2016, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Warrens_of_Conder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2016 via mobile

Went to the comfort inn for 1 night and the bed was horrible, had a big dip in the middle, the floors are stained and nothing looks clean except the tables and mirrors.

We took the last room available, paid $145 for 2 people. That's a good rate if you aren't fussy on cleanliness. The room smelt clean and towels, sheets etc were clean and smelt good.

They are next to the golf club. We went for dinner and were extremely happy with size and what we paid. It was the next morning.... We went to order breakfast and the lady serving/cooking was absolutely rude!!!! She did come around and got free drinks, so that was nice!

Stayed: August 2016, travelled as a couple
1  Thank Kellbitscakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn Fai... W, Manager at Comfort Inn Fairways, responded to this reviewResponded 2 October 2016

Thank you for taking the time to provide feedback on your stay at our hotel. Guest satisfaction is important to us and we are sorry to hear that you did not find your bed to be comfortable during your stay with us. On behalf of the team, I would like to apologize that you found the cleanliness of your room not up to standard and found the breakfast staff member who served you at the golf club to be rude. This feedback is important to us and rest assured that it will be discussed with the relevant departments. Our aim is to provide a comfortable and enjoyable stay for each and every one of out guests. We are happy to hear that you found the hotel to be good value and enjoyed your dinner next door at the Golf Club. We hope to welcome you back to stay with us again in the future so we can provide you with a more enjoyable experience. Kind regards, Management.

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Additional Information about Comfort Inn Fairways

Address: 24 Golf Pl, Wollongong, New South Wales 2502, Australia
Region: Australia > New South Wales > Wollongong
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Wollongong
Price Range: RM365 - RM482 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Comfort Inn Fairways 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
The Comfort Inn Fairways also shares a reception desk with Fairways House which in Non Rated, Budget Accommodation & are both separate businesses. Fairways House is NOT A COMFORT INN BRANDED PROPERTY. ... more   less 
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Also Known As:
Wollongong Comfort Inn

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