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“very very average you may want to read this review scary”

Asters on James Motor Inn
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Asters on James Motor Inn
Ranked #31 of 43 Hotels in Toowoomba
Reviewed 26 October 2016

stayed for two nights and the manager owner came into our room without permission and without us being there highly not recommended creepy.felt unsafe and very noisy neighbour,the walls they must be thin,again creepy!!!awoke at 4pm in the morning to the person next door yelling.not worth the money and creepy!!!

  • Stayed: August 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank mrmrsbling2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 November 2016

Firstly, let me say that NO manager / owner of a motel is going to enter the rooms unless there is a VERY good reason to do so. It is either to clean the room, put some communication (Fax, Email etc) in the room during your absence or to check on the state of the room based upon complaints either from other guests or the housemaids (suspicion of damage to the room). And I for one would like to know how you would even know that someone had been in your room if you weren't actually there?? And by the way, ALL STAFF in motels know that it’s against the law to touch any personal things in the rooms whilst they are in there.
This type of review is either a FAKE (and funny, it ends up that you put 7 different reviews for 7 different places on the same site and on the same day??) or has been placed here by a guest who has not been real with the expectation of the way things run in a motel.
As for being woken up at 4 in the morning, for this I apologise. But, we can't control what happens in the rooms during the night. If this was bad enough you should have dialled 9 to call reception and we could have handled it. So, I believe that it's grossly unfair for you to put a negative review of us online for something we had no knowledge of at all.

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Reviews (24)
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3 - 7 of 24 reviews

Reviewed 28 September 2016 via mobile

We Found the room very clean and the bed was very comfortable. Had a great nights sleep.
The only SLIGHT whinge we have is the road noise ... Although you can't expect anything else when you stay on a very busy road.
Thank you and if we get held up in Toowoomba we will endeavour to stay here again.

Stayed: September 2016, travelled on business
Thank AnitaEdward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray N, Manager at Asters on James Motor Inn, responded to this reviewResponded 30 September 2016

Thanks for your review Anita.
We are very glad that you had a comfy stay with us and we look forward to having you here the next time that you visit Toowoomba.
Colin and Sue

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Reviewed 20 September 2016

Great location, great accomodating managers and super comfy beds.
Nothing was never a problem for Colin to solve for us. The room was immaculately clean and very roomy. Would definitely come back and stay for a few extra nights and make use of the kitchenette available in our room.

  • Stayed: September 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray N, Manager at Asters on James Motor Inn, responded to this reviewResponded 5 October 2016

Thanks for your great review of our place Diana. We really do appreciate you taking the time to do this. We hope that we can get the chance to repeat the service the next time you are in Toowoomba.
Colin and Sue

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Reviewed 18 September 2016 via mobile

We booked this motel for the Carnival of Flowers this weekend. We chose this motel due to the second bedroom, as my partner and I were staying with my mother and preferred to not have to sleep in the one room.

It was clean, warm and comfortable. We had a slight issue with our air con on our first night and had to call the manager out after hours, but thankfully he was very happy to help and had the issue resolved within reasonable time.

The cleaning lady was super lovely and friendly... We even talked her into giving us an extra pack of cookies due to my unwillingness to share. We had a good laugh about it. She made us feel very welcome.

The location is a little bit out of town but if you're fit could be walked in around 15-20 minutes. Otherwise an Uber cost us $7 on our trip to the centre of town/ Queens Park and $6 to the Federal hotel for dinner. It's also on the main road which we thought might be noisy but we heard nothing and slept perfectly.

We would recommend!!

Stayed: September 2016, travelled with family
Thank Kate_Darlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray N, Manager at Asters on James Motor Inn, responded to this reviewResponded 20 September 2016

Thank you for the great review Katie. It was a pleasure to have you and your family stay with us here at Asters on James Motor Inn. You guys were really understanding about the air con malfunction and I was really happy to be able to sort it out.
We look forward to your next visit here in Toowoomba and hope that you will choose us once again.

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Reviewed 23 June 2016

Stayed here 1 night as was attending a 70th Birthday at Blue Mountain Hotel. Motel was very central to everything and a small shopping centre conveniently across the road. Bed was comfortable and loved having the use of a Toaster, Microwave, Tea and Coffee facilities and the extra touch of biscuits.

  • Stayed: June 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank SunshineAsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray N, Manager at Asters on James Motor Inn, responded to this reviewResponded 1 September 2016

Thanks for your kind words. We try very hard to get this result with every guest who stays here.

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Additional Information about Asters on James Motor Inn

Address: 200 James St, Toowoomba, Queensland 4350, Australia
Region: Australia > Queensland > Toowoomba
Amenities:
Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #31 of 43 Hotels in Toowoomba
Price Range: RM402 - RM562 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Asters on James Motor Inn 3.5*
Number of rooms: 16
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