Hi, thanks for your review. My apology for your bad experience in our restaurant. Due to Covid-19 event, all the restaurants in Tasmania are only allowed to do take-away business. As the whole Tasmania state has been locked down, recently, 99% of our customers are locally from Launceston, and most of them are our regular customers who keep supporting us for some years. I personally doubt the truth of this review. Did you really order from us??
We realised this was your first review in Tripadvisor, but it is the worst review for us since restaurant opened. It's a pity that you didn't contact us at start, as I believe if this is a truly experience from our customer, we would either refund him/her or redo the order. We keep all the order records in our system, if you can contact us at 6331 3775 with the date and what did you order, we can assist you with the matter further. Thank you.