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“Poor service and food quality.”
Review of WANG's Restaurant

WANG's Restaurant
Ranked #20 of 469 Restaurants in Launceston
Description: WANG's Restaurant is a Chinese Restaurant located at 75 George Street Launceston. The restaurant is an inspiring one, combining a warm atmosphere with excellent and innovative modern Chinese cuisine. We will provide a great food selection with efficient and great customer service. Owner owns other successful food businesses in Launceston. We invite you to come and enjoy our high class hospitality.
Restaurant details
Description: WANG's Restaurant is a Chinese Restaurant located at 75 George Street Launceston. The restaurant is an inspiring one, combining a warm atmosphere with excellent and innovative modern Chinese cuisine. We will provide a great food selection with efficient and great customer service. Owner owns other successful food businesses in Launceston. We invite you to come and enjoy our high class hospitality.
Reviewed 28 February 2022 via mobile

Lack of service and food quality. Order taken but drinks order was not taken. Had to wait for the other waitress and when drinks were delivered the Diet Coke was flat and Tonic Water delivered instead of Sparkling Water. We ordered chicken Sang Choy Bao and got beef in the smallest lettuce leaf ever seen. Chicken and corn soup took over 40 mins to arrive. Overall a very unpleasant experience and would not recommend this restaurant.

Date of visit: February 2022
Thank John J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark, Owner at WANG's Restaurant, responded to this reviewResponded 4 March 2022

Hi John, thanks for your review. My apology for your bad experience in our restaurant.
We don't do any beef sang choy bao in our restaurant and the only one we make is chicken one. The photos are chicken satay stick & chicken sang choy bao, and they look quite regular for me. Again, a 30-40mins wait is quite normal in a busy restaurant in Tasmania, but I assumed u have got the entrees before the soups. I'm sorry the wait staffs sent u the wrong drinks.
In my opinion, if people get something that is not what they order in a restaurant, they should let their staffs know and ask for replacing (actually u got the right chicken scb), but not try to wrote bad or 1-star reviews to the publics (I think u did put the other same one on Google reviews too). If the restaurant couldn't sort out your issues properly, then certainly It's their problem...
Thanks again for dining with us, I hope u have a nice holiday in beautiful Tasmania. Take care.

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Reviews (301)
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24 - 28 of 301 reviews

Reviewed 9 February 2022

After a comedy of errors which saw me break my lunch bowl with the food therein, I opted for local Chinese Takeaway. Chose Wang's Restaurant, Launceston, Tasmania.
Food was delivered within half an hour by UBER EATS and I was taken elsewhere as I gourmandised my basic Beef with Black Bean Sauce. It just melted in my mouth. rarely does home delivered food manage to taste this good. I will be looking forward to partaking of this again. and rest assured that this is not a paid ad.....

DELIVERY

Date of visit: February 2022
    • Value
    • Food
4  Thank 0378madelinec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2021 via mobile

We had a terrible experience with getting take away. Yes it’s a busy time (27 Dec) and yes hard to get staff, but don’t accept a take away order if you’re not going to deliver. I arrived to collect our order & it wasn’t ready yet. They said 20 mins or they can refund us. So we waited. After 25 minutes I asked about our food. It will be 5-10 more minutes. After 10 minutes I asked. No response. Waited another 25 minutes before it looked like it might be coming. Finally got out of there with our food 1 hour after I had arrived. Lots of unhappy customers and Uber/menu log drivers coming in & food not ready yet.
Definitely short staffed and chaos in the kitchen & at front desk. Food was good but I don’t recommend trying this restaurant in busy times.

Date of visit: December 2021
1  Thank lisagrill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark, Owner at WANG's Restaurant, responded to this reviewResponded 8 January 2022

Hi Lisa, thanks for your review. My apology for your long wait of your order.

We were crazy busy during the holiday period, and yes we were short of staffs, as some of them were recognised as covid close contact, and they need to be quarantined... We actually tried to cancelled some of the delivery orders, but customers got angry and rang right away asked why we cancelled their orders, they can wait... It put us in a very hard position. We considered to close for some days, but we have got quite some bookings, and we don't want to upset those customers...

I'm sorry again for your experience, but I believe all of my staffs have tried their best to get jobs done.

The whole world is short staffed, plz be kind to those who showed up. Thanks very much for your business.

Mark

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Reviewed 15 October 2021 via mobile

The service lets down the food which really is quite yummy, though much sweeter than I am used to. Each person’s meal came out at a totally different time which was odd and a table that was seated much later than us was served together and way before us.

Date of visit: October 2021
1  Thank Resort23295290520
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2021

I travel a lot for work, Chinese and Thai are my two go-too's. Usually it's OK but this place I'm giving extra Kudos as the meal was tastier than most. They have quite a bit of competition in the area but this place is busy which is a good sign, I was lucky but you may want to book as it's not that big. Again probably why they can produce the food quick and at high quality. You can tell the ingredients were fresh. I hardly ever visit Launceston but if I do again, I will be back.

Date of visit: August 2021
    • Value
    • Service
    • Food
1  Thank Biomed_traveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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