First time staying here and unfortunately the appeal completely lacked once we passed reception into the hallways. Dirty floors, wallpaper dirty, our room was room 132 - the view was of a back fence so not at all something to look forward to. Room was just ok. Housekeeping brought in and set up a portacot, thank you so much - great job! Room service meal - wedges were delicious, pizza should not have been served to anyone! Half of each pizza slice was inedible it was burnt and crisped so bad to the edge we could barely snap it. Rang reception to complain, 15 minutes or so later a new pizza was brought to the room - a world of difference between the two pizzas however no apology or recognition to this fault. Why would a chef serve up this kind of food the first time around and training needed to wait staff to handle such issues. Poor. Breakfast in the restaurant in the morning was very good and tasty and service was friendly and super efficient from the two waitresses on duty. Spa in pool area was nice and clean.
Would I stay again? It wouldnt be my first choice no. Needs work and some staff need training.More
- Free Wifi
- Free Parking