Unfortunately we didn't get to stay however I am writing this review because of the exceptional customer service. I booked for 1 night, however a couple of weeks before we were due to arrive, I received an email from Kylie to check if we were aware that the road north of Kaikoura had been closed. I had checked a couple of weeks before this and it looked ok so I didn't know this had happened. As we had planned to drive north to Nelson the following day this completely disrupted our plans.
Had Kylie not emailed, we would have turned up and then found out which would have been terrible so I really appreciated that she let us know. This was also a non cancellable booking however Kylie allowed us to cancel the booking with no charge due to the circumstances.
Absolutely fantastic customer service. Although we weren't able to stay this time we would have no hesitation booking to stay on our next trip.More
- Free Wifi
- Free Parking