My 14 year old son and I stayed here for one night while visiting friends in Hervey Bay. We weren't expecting much as it was a relatively cheap room for the night. Although we found the entire place extremely run down, this was nothing compared to the rudeness that we experienced from the Manager. Upon arrival, he checked us in with barely a glance in our direction and a did little to acknowledge us other than to practically throw the key at us across the counter. Brushing this aside, we ventured to our room which was very old, musty and dirty. What really upset me however, was how rude the Manager was to my son when he called down and asked for an extra pillow. The response he got was very offensive and he basically told him that what he has got is all he is getting and don't bother asking again. I was very shocked and my son was quite upset as well. We only asked for one extra pillow as we had to share a bed and the pillows that were on it were paper thin and felt non existent.
The Manager did not seem at all interested in providing any form of good customer service and he looked like he would rather of been anywhere than there!! Avoid at all costs, there are must nicer places to stay where you are not made to feel like an inconvenience!!
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