Room was direct booked 3 months ahead and an Email request for a bath was acknowledged and confirmed all OK.
Upon check in Juanita re-confirmed the room we allocated had a bath...... IT DID NOT...... NOT ACCEPTABLE
I was offered an 'E-Upgrade' to a room with a Runway view. Again upon check in I was informed they were full and the upgrade was not 'a goer' - The why did the hotel ask me to pay for the upgrade on Check Out???? NOT ACCEPTABLE
At Breakfast an order for a 2nd coffee was taken, after 15 minutes the coffee still has not arrived and I had to walk up and re-request the coffee again. A 15 minute wait is NOT ACCEPTABLE
Wishing a Luggage Cart for the room on Check Out I called the Porter = No Answer I then called the Concierge = No Answer so I then called Reception = No Answer and finally I called the hotel special 555 number = No Answer.... I had to go down and started to bring the trolley up myself.... NOT ACCEPTABLE
Bathroom \ Bed and facilities were all good and as expected.
This hotel needs to get the basics right ( and 1st time ) if they have junior staff that are not properly trained then they need to manage them much much better.
The Novotel Auckland Airport is a High Class hotel, that charges maximum rates - Get you services and staff sorted out!!
- Official Description (provided by the hotel):
- Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Accorhotels.com, Agoda, Booking.com and HotelQuickly so you can book your Novotel Auckland Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Auckland Airport Hotel Mangere
- Novotel Auckland Airport Mangere