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Reviews (4,790)
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All reviewsinternational terminalacross the roadauckland airportan early morning flightnew zealandnext morningbuffet breakfastlong flightcomfortable bedconvenient locationarriving lateroom ratemini barbetween flightsrental carstayed one nightwake up call
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Reviewed 2 December 2017

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 3 December 2017

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Reviewed 30 November 2017

Ideal location by the airport. The rooms are compact but nice. Checking in at midnight was a disaster! The staff seemed more interested in talking to the guests about their travel plans than checking them in. One woman in particular only checked in one guest while the others checked in 4 or 5 guests. There is a time and place to take an interest in the guest, when the queue for check ins is out that door at midnight, prompt checking in is a higher priority than finding out the guests family history! For the price you pay for the room I expect a lot more and I doubt if I will ever stay there again

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank philipruscoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 3 December 2017

Kia Ora Philip,

Thanks for taking the time to share your experience - it's wonderful to know that our location suited you perfectly and you found the room to fit the bill for your stopover.

I'm really sorry for the delay on check in - we certainly drive engagement from our team and encourage them to connect with our guests on a level that's more than just transactional. We appreciate that some guests may have a bit more story than others to share and we'll use your feedback as a timely opportunity to remind the team to steer these interactions appropriately in the circumstances. I do trust that you too received the warmth of welcome we attain to.

We'd love to see you again.

Ngā mihi nui | Warm regards

Jonathan Tremain
Guest Relations Manager
Novotel Auckland Airport

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Reviewed 30 November 2017

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 3 December 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 November 2017

Literally across the road from International Terminal, this is a very well-placed hotel for an overnight stay. We stayed a night each way between Australia and Hawai'i and had comfortable stays both nights. Reasonably-priced buffet breakfast is worth grabbing, too. Only issue was the woman at reception who couldn't fathom we didn't have any shampoo in our room on the second stay - we never did get it! Service in the restaurant was average on the night we ate there and breakfast service was only marginally better. Definitely would stay again, though.

Room Tip: Higher rooms are nice and quiet.
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 29 November 2017

Kia Ora Robert,

I'm thrilled that you loved our location and enjoyed two very comfortable stopovers.

I'm really sorry for the shortfall in room amenity and then the challenge in getting that sorted - I'm following this up appropriately, as I will also the disappointing service in the restaurant; if there's anything specifically that you could share with me for address in this regard I'd be grateful for your communication - my email address is h7485-gr@accor.com.

Ngā mihi nui | Warm regards

Jonathan Tremain
Guest Relations Manager
Novotel Auckland Airport

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Reviewed 26 November 2017

Having stayed in the Bangkok Novotel, I was pleasantly surprised how much better this Novotel was compared to their sister hotel in Bangkok.

The beds are true double beds and are very comfortable. The rooms are clean and the bathrooms are very nicely appointed.

Best of all it is extraordinarily (and surprisingly) quiet yet it is literally a walk across the street from the airport.

The only drawback is the price. As others have mentioned, you are going to pay for the convenience of being so close to the airport. Along the same lines, you are limited in food choices as you pretty much have only the hotel restaurant and a few airport eateries to choose from.

Room Tip: Views of the runway are fun - ask for a top floor
  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Mitchell O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 28 November 2017

Kia Ora Mitchell,

Thanks for choosing Our Place - it's wonderful to know that what we have to offer came as a pleasant surprise and that you loved the quiet space of your room whilst being only moments from the terminal.

I'd reaffirm my encouragement to get bookings in nice and early for the best rates and deals.

We're looking forward to opening the Pullman Auckland Airport in due course and with that increasing our dining offering in the precinct.

We'd love to welcome you back!

Ngā mihi nui | Warm regards

Jonathan Tremain
Guest Relations Manager
Novotel Auckland Airport

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