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Reviews (1,015)
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Reviewed 14 June 2018

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Grand_Mercure_Nelson, Guest Relations Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded 4 weeks ago

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Reviewed 13 June 2018 via mobile

This is my go to hotel in Nelson - it’s out of town but close to the airport with a great setting. Right next to a running track with some great seaside walks as well.

The hotel itself has a beautiful design and and nice decor in keeping with the style. Comfortable and spacious rooms - especially if you book a villa/apartment. Good amenities in the room but they don’t have aircon/heating so be wary as the rooms can get hot in summer and cold in winter but I’ve never had too much of an issue. The restaurant is great as well - much better than your usual hotel restaurant.

For Accor members the only thing I’d note is I’ve never been given a drink voucher or upgrade that I’ve noticed so probably one of those properties where you need to ask for your benefits as seems not proactively given.

Stayed: June 2018, travelled on business
1  Thank HarryJM88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, Guest Relations Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded 4 weeks ago

Dear HarryJM88

Thanks for your review, we're delighted to be your "go to hotel in Nelson" - thanks for all your very balanced comments, they're all most appreciated.

Thanks also for your comments/feedback on the Accor membership recognition. Your feedback is very timely as I have very recently made a similar observation to the head of our Reception/Reservation team. We recognise that we need to be more proactive, consistent and timely with our Accor membership recognition; we'll be doing more work with the reservations/reception and restaurant team members to ensure they understand the various Accor programmes and rewards/benefits to members.

This morning I've had a discussion with our General Manager about recognising and rewarding Accor members, Stuart will be furthering the conversation with our Reception Manager and the wider staff team.

Once again, thanks for your feedback, my apologies for the delayed response - I've been away on holiday myself staying at an Accor property!

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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Reviewed 10 June 2018

We stayed here for three night for a long weekend break during Queens birthday weekend.

The rooms are very spacious with everything that you need. Lovely having a fireplace in the downstairs portion of the room and gas column heaters to keep the rest of the property constantly warm.

Dual head shower and spa bath were features of a large bathroom upstairs coupled with a good sized bed and bedroom. Initially was concerned that tiled floors would be cold due to the time of the year but completely the opposite! Very cosy.

Great property

Hint: If you like coffee, you will be in luck. There is a pod-style coffee machine in the room. The only downside is that you have to buy extra pods as only has two provided in the room.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Kyle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, Guest Relations Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded 12 June 2018

Hi there Kyle M

Thanks for your lovely detailed review - we're delighted that you chose to enjoy a great Queens Birthday weekend with us, what better place to escape to than the Nelson/Tasman region!

It was great to read that you enjoyed the special features of the Summerhouse cottages, such as the dual head shower, spa bath and the spacious rooms. It was also great to read that despite the tiled floors you found your accommodation warm and cosy.

We look forward to seeing you back again in the future - maybe another long weekend such as Labour Weekend in October!

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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Reviewed 10 June 2018

The Grand Mercure Nelson Monaco Apartments almost met all expectations but fell short, what a shame. Five minutes from the airport (yes you can see and hear all the planes on the flight path landing and taking off but it's OK) and five minutes from the brilliant Nelson Links Golf Course. The Apartment complex is well thought out and rather English with the

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 123JRF123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, Guest Relations Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded 12 June 2018

Dear 123JRF123

Thanks for your review following your recent stay - I was disappointed to read that we fell short of your expectations, unfortunately I'm not quite sure why having read your review! What is because of our proximity to the airport, or for some other reason?

Still, I hope that you (mostly) enjoyed your stay with us, it sounds like you had a great game of golf at the Nelson Links Golf Course.

Thanks for your comment and the hotel complex being well thought out and rather English - we like to think we're rather special and unusual.

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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Reviewed 10 June 2018 via mobile

We stayed here for one night on our way to Franz Josef Glacier from Picton. The apartments are massive with ground floor covering the living and dining room and first floor covering the bedrooms. The bedrooms are good enough although small but the bathrooms are even smaller. In our master bedroom the heater was not working. We were given a heater after requesting at reception. The apartments have all the facilities including microwave, cooking range, washing machine, dishwasher and crockery along with toaster and coffee maker and a fire place.
The water pressure is good and water warm.
The breakfast buffet was really poor With not many choices. Even the coffee was not part of the buffet. When booking at this location you can avoid paying for breakfast. There is ample free parking.
For families with children there are board games, DVD player and a music system

Stayed: June 2018, travelled with family
Thank NTalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, Guest Relations Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded 12 June 2018

Hi there NTalan

Thanks for your very thorough review/feedback - it's most appreciated.

Please accept my apologies for the heater not working in your bedroom, I do hope the heater provided by our team at reception quickly heated your bedroom. I do hope you enjoyed the spaciousness of your accommodation and the facilities/amenities provided in the rooms.

Please also accept our apologies that breakfast did not meet your expectations.

I do hope you enjoyed your visit to Franz Josef Glacier, and the rest of New Zealand.

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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