Dear Jodie
Thank you for taking the time to write a review of your recent stay with us.
As advertised on our web site and in reception Conditions do apply to RACV & SENIORS discounts, we reserve the right to make these conditions as it is we the business owners that actually give you these discounts and NOT RACV or SENIORS. This was not passed on at the time of booking the accommodation as RACV & SENIORS discounts were not mentioned or ask about at that time.
So very glad that within the negative you said our rooms were lovely and spotless.
We are very proud of our new Deluxe rooms – in our very pleasant conversation at checkout we spoke about how you travelled a lot and stay in a lot of motels and you said that our rooms were beautifully laid out and had everything you needed, we also spoke about your 5 children and grandchild on the way also joked about how you call your debit account “slaving’s”. We even allowed you to leave the car parked here all day after you checked out – we found drink bottles that were left in your room and made sure you got them.
I would just like to comment though that we do not allow our guests to do whatever they like while other guests try to rest and sleep. Once any noise or disturbance comes to our attention we stop it immediately so as to ensure that all our other guests are not disturbed. Luckily this doesn’t happen often but it is very hard to control other people and their actions.
But when you phoned us at 11.15 pm and informed us of the noise, I straight away went out and asked the group talking out in the courtyard to quieten it down as other people were trying to sleep and they were all very apologetic and they all went to bed.
I did make a point of asking other guests the next morning if they too were disturbed with noise – but no one else was.
All our windows are double glazed and when closed our rooms are virtually soundproof.
regards Gloria