We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
7 people are viewing this hotel
Booking.com
RM 1,299
Fully refundable before Fri, 26 Apr
Priceline
RM 1,236
Fully refundable before Sat, 27 Apr
Go to your Happy Price
Lol.travel
RM 1,037
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Paul M
Stratford-upon-Avon, United Kingdom
Excellent, very hard to fault
5.0 of 5 bubblesReviewed 4 Nov 2023
This hotel was excellent.

There are 1 and 2 star reviews here on TA - I do not recognise the picture in these reviews - all I can say is that the more spelling mistakes I see in a review, the less I value it. (I mean - you expect the hotel to be so perfect in every respect, the least you could do is exercise the same level of care and attention in your review. How can you expect high standards elsewhere when you don't hold yourself to the same level?)

From the moment we walked in we felt welcome. The check-in was very simple and efficient. We arrived quite late, and they'd thought to have a tray of cold food sent up to our room for us. Thank you!

There is an underground car-park free for guests (useful with a hire car) and whilst we were there it was not too busy at any point.

The Wifi is easy to connect to and pretty fast. It did tend to drop out quite a bit when in the main bar area, but otherwise it was problem-free.

The pools and areas are excellent - perhaps it would be nice to have one of the outdoor pools slightly heated - they could be cold. The little gym is fine - like most hotel gyms its not exactly a full health-club, but it allows you to keep up most of your workout routine.

Restaurants - really good. The buffet for breakfast and evening meal was excellent - very well presented, maintained, and huge choice. That includes for vegetarians, with the slight caveat that it would have been nice to have vegetarian hot main meals for dinner, although with the very wide salad range, no-one is short of choice.

The three special restaurants (Madeiran, Italian, and Moroccan) were also great, and although you have to book in advance, there's no limitation on how many times you can go. Vegetarians here generally have to ask, but then there are plenty of options.

The staff in all the restaurants were particularly friendly and good at what they do.

The room was nice, and comfortable. We had a double room with an extra bed (to make it a family room) - perhaps it was a little small for that given that it is a 5-star, but it was by no means cramped and if you were just a couple in that, then you'd be fine. The room housekeeping was good. A small criticism is that although there was a leaflet saying that soft drinks in the minibar would be replaced (for free) this wasn't done - I don't know if we needed to specifically ask. It wasn't a problem for us (or we would have asked) but it would be nice to have had that happen automatically.

Point of criticism - we seemed to spend a little longer waiting for lifts than would be ideal - there seemed to be one lift out of operation although no signage to that effect, and the lifts were a little under-sized - quite cramped when more than three people were in.

In many ways the experience of a hotel like this can be affected by the number of people, and while we were here, it didn't seem overly full - perfect for us but may not always be like that.

The area is ok - it's a little out of Funchal (about 2 miles walk - so 40 minutes) to get into the centre, and about 0.5 mile the other way to get to the nearest beach where there are a couple of great beach bars. There are also a couple of nice restaurants in that direction if you want an alternative to eating in the hotel once or twice. If you have a hire car, the location is easy enough to get to and from and close enough to the main highway, so you can easily tour the island from here.

Overall, I was very happy here - we had a great week relaxing here, and I'd be more than happy to come again.
Date of stay: November 2023
Nearby Hotels
Terraço com vista sobre a cidade | Rooftop with city overview
Expedia.com
Get rewarded with One Key
  • Priceline
  • Booking.com
  • Hotels.com
1.8 km from Pestana Grand Premium Ocean Resort
Free Wifi
Pool
Priceline
Go to your Happy Price
  • Booking.com
  • Agoda.com
1.6 km from Pestana Grand Premium Ocean Resort
Booking.com
  • Priceline
  • Agoda.com
3.0 km from Pestana Grand Premium Ocean Resort
eDreams
    4.0 km from Pestana Grand Premium Ocean Resort
    Booking.com
    • Agoda.com
    2.7 km from Pestana Grand Premium Ocean Resort
    Five Elements Madeira
    Booking.com
    • Agoda.com
    3.7 km from Pestana Grand Premium Ocean Resort
    Free Wifi
    Booking.com
    • Agoda.com
    3.9 km from Pestana Grand Premium Ocean Resort
    Booking.com
    RM 1,701
    Fully refundable
    • Priceline
    • ZenHotels.com
      RM 1,452
    • Hotels.com
      RM 1,699
    1.8 km from Pestana Grand Premium Ocean Resort
    Free Wifi
    Free parking
    Booking.com
    RM 1,579
    Fully refundable
    • Agoda.com
      RM 1,268
    • Lol.travel
      RM 1,192
    • travelup.com
      RM 1,277
    0.8 km from Pestana Grand Premium Ocean Resort
    Free Wifi
    Free parking
    Booking.com
    RM 1,137
    Fully refundable
    • Hotels.com
      RM 1,241
    • Lol.travel
      RM 935
    • Expedia.com
      RM 1,241
    0.6 km from Pestana Grand Premium Ocean Resort
    Free parking
    Pool
    View more hotels in Sao Martinho
    Reviews (3,445)
    Filter reviews
    3,445 results
    Traveller rating
    2,251
    859
    260
    49
    26
    Traveller type
    Time of year
    LanguageAll languages
    More languages
    Traveller rating
    2,251
    859
    260
    49
    26
    Show reviews that mention
    All reviews sea view lovely hotel indoor pool courtesy bus glass of madeira wine forum shopping centre happy hour salt water half board hotel restaurants local restaurants evening entertainment tea and coffee pool towels steam room time share relaxing holiday
    Selected filters
    Filter
    Updating list...
    36 - 41 of 3,445 reviews
    Reviewed 5 November 2023

    Although listed as 5 star, I would rate it as a 3 star, as others have stated its tired, flaking paint and broken conrete around the pool, rooms are dated and bathroom door had some water damage, bathroom tap dripping, maintenence man came and shrugged and left again, no repair. Food was bitterly disapointing, thought it catered for German tastes moe than British, probably a refelection on the guest ratio, although you have a choice of restraunt to dine in, bottle of water (still) 5 euros, Don Perinon 273 euro (no me neither) Bins near lifts left full from one day to another. Sunbeds and pool umbrellas are really past there best. Cheap loo roll, towels really past there best, beds not the best and pillows lumpy.

    Room tip: Had a pool, sea view room, great except for hotel staff dragging tables and umbrellas around at 7am for breakfast.
    Date of stay: October 2023
      • Location
      • Rooms
      • Service
    Thank Ijns2012
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 6 November 2023

    Dear Mr. Ian J,

    We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy all your expectations.

    We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.

    We appreciate that you chose Pestana Grand for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.

    Kind regards,
    Gilberto Gouveia
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 November 2023

    Indoor facility useless pool cold jacuzzi cold sauna cold not fit for purpose bar happy hour no cocktails pointless restaurant below par no vegetarian selection resort location a bit far and those with mobility will struggle

    Date of stay: October 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with RCI
    Thank rrb115
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 6 November 2023

    Dear Mr./Mrs. rrb115,

    We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy all your expectations.

    We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.
    We would like to inform that the outdoor is kept at ambiance temperature during all year.
    Regarding the indoor pool: On 5 January 2023, the Corporate Sustainability Reporting Directive (CSRD) entered into force In the European Union(EU). This new directive modernises and strengthens the rules concerning the social and environmental information that companies have to report. In compliance to the Environmental, Social and Governance(ESG), a Pestana Hotel Group policy has been established to limit the swimming pool heating at all our properties. All efforts are in place to adjust these hours, as the extra energy required to have such equipment on an ongoing basis, would contempt the respective ESG policy. We trust that you will understand the purpose of this EU environmental directive, resting assured that we will do our outmost efforts to continue providing a most comfortable holiday with us.
    We do have an à la carte vegetarian menu that can be asked at any restaurant, even at the buffet, I'm sorry if this was not clear for you.
    The location of our hotel is correctly marked and all guests can see our correct location before visiting us. I'm sorry if our location was not to your satisfaction.

    We appreciate that you chose Pestana Grand for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.

    Kind regards,
    Gilberto Gouveia
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 November 2023 via mobile

    Excellent location, very comfortable rooms and most importantly, very warm, friendly and helpful staff. The only area of improvement could be the food - it is fairly repetitive when one is staying for a week. I could not book a single massage in the entire week that I was there as they were busy.

    Room tip: Book a massage in advance so that you are not disappointed.
    Date of stay: October 2023
    Trip type: Travelled as a couple
    Thank 93Hawkeye
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 3 November 2023

    Dear Mr./Mrs. 93Hawkeye,

    On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.

    It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.

    Best regards,
    Gilberto Gouveia
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 October 2023

    As my wife works for an International airline we have been and stayed in some fantastic hotels and countries around the world such as Mauritius, St Lucia, Antigua, Spain and many more. This hotel is fantastic. The buffet food is hot with lots of choice. You can exchange the buffet restaurant for the three a la carte restaurants. The hotel has two different happy hours everyday, buy one-get-one free, but it doesn't include cocktails or hot drinks. The room, lobby, restaurants, gardens and pool area are all immaculately clean. About 5 mins walk from the hotel is a super modern shopping centre with shops such as H&M, Zara and JD sports. McDonald's and a large supermarket can be found in there also. Outside the hotel there is a bus stop, it's €1.95 per person per trip to Funchal, about 15 mins or you can also walk which takes about 40 mins. You can walk the main road or the coastal path. The bus you get on is the number 2 green line. We took a trip to the botanical gardens but needed to take the two cable cars. We also went in the Ronaldo Museum. Both things definitely worth doing. Funchal is really a beautiful place. It's was our first time to Maderia but was really impressed how much money has been invested in the island. It is one of the cleanest places we have visited. My wife and two kids, aged 3 and 8 will definitely return to the hotel in the near future. The hotel staff were excellent and nothing was too much trouble. Everything is about attention to detail with this hotel. Thanks for a fabulous stay.

    Date of stay: October 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank M M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 3 November 2023

    Dear Mrs. MadelijnM,

    On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.

    It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.

    Best regards,
    Gilberto Gouveia
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 October 2023

    Fabulous friendly and relaxing hotel in a great location. Ideal for easy access for the local buses into Funchal and other villages Fantastic staff who are very obliging
    Great choice of food and particularly the Italian restaurant
    The staff work very hard and nothing is too much trouble.
    Lovely spacious room kept lovely and clean by the housekeeping staff on a daily basis.
    Would definitely recommend this hotel for couples and families wanting a relaxing break. This was our 3rd visit and will be returning again soon.

    Date of stay: September 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank 78heatherl
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 13 October 2023

    Dear Mr./Mrs. 78heatherl,

    Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.

    It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.

    Best regards,
    Gilberto Gouveia
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    View more reviews