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“Average Hotel”

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Hotel Grand Chancellor Palm Cove
Ranked #8 of 8 Hotels in Palm Cove
Reviewed 27 August 2017

This is a 3 star hotel. My room was in need of a remodel. The Mirror was faded, the tiles were cracked, the tv looked new but only one station appeared clear the remaining were like watching on an old antenna, the shower shot water onto the bathroom (was able to fix it). One day they did even bother to clean my room. When I asked at the front desk why my room was not refreshed he seemed very surprised and asked if I needed anything.

The location is good, it is a short walk to the Palm Cove Beach, however at night the Hotel does not light the path leading to the beach and it is very dark. Be prepared to bring a flashlight. It is an easy drive to Port Douglas, the rainforest and the Reef.

The Pool area is very nice. One night a few people were having adult beverages near the pool and when I walked by the next morning at 10 am the empties were still sitting there.

The bar did have a happy hour each night which was nice. The WIFI was not very strong in my room, so I would go to the lobby to get a better connection.

Room Tip: Ask for a room on the second floor so you don't have to listen to people above you move chairs
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  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Service
Thank travelfaraway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 29 August 2017

Dear travelfaraway,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the cleanliness of your room.

I have discussed your feedback with our Executive Housekeeper so that he can investigate the below standard presentation of your room with housekeeping team. We are dedicated to continually improving our service, so your feedback is greatly appreciated.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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53 - 57 of 474 reviews

Reviewed 27 August 2017 via mobile

We stayed out here for a friends 40th and it really is great value. The rooms are big, lovely pools and easy walk to the beach. The place does need some small repairs but overall it is fantastic and staff were all friendly. We stayed in a suite and it has plenty of room - just missing a few things, like a tea towel, dish cloth etc in the kitchen and a plug in the bath. We were there for only one night so not a big problem. Would recommend going out for a weekend

Stayed: August 2017, travelled with family
Thank janita_48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 29 August 2017

Dear janita_48,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our facilities and friendly team.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

On arriving there were a few difficulties but reception staff were helpful and eventually resolved our issues with a smile. We had a suite and it was very comfortable. We had dinner which was a little charred but ok but the breakfast was really disappointing as ALL the hot buffet food was COLD. Was a nice place to stay as it was only a short walk to the beach and waterfront.

Room Tip: I always like an end rom where possible. We had 505 and it was quite nice, close to everything.
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bambi59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 29 August 2017

Dear Bambi5,

Thank you for taking the time to provide us with feedback from your recent stay. It appears that overall your stay was enjoyable. I am concerned to hear that you were disappointed with the buffet breakfast served in the Restaurant.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Executive Chef and Food & Beverage Manager.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

This hotel used to be lovely, but now it is old and tired. The furniture and furnishings are in need of replacement. Definitely not five star anymore. Nothing has been changed to this place in ten years except for its name.

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 24 August 2017

Dear Anne H,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations.

We are dedicated to continually improving our service, so your feedback is greatly appreciated.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017

Great location in need of a facelift . Fridge could of been colder even after turning it up. Beautiful setting. The musty smell was a real turn off. Pool area great. Staff friendly and helpful. I would stay again probably. Loved the sitting area at the front.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Joanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 24 August 2017

Dear Joanne R,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our lovely pool area and the friendly and helpful team.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Grand Chancellor Palm Cove

Address: Coral Coast Drive, Palm Cove, Queensland 4879, Australia (Formerly Novotel Palm Cove Resort)
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 On the Beach Hotel in Palm Cove
Price Range: RM 340 - RM 535 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Chancellor Palm Cove 4*
Number of rooms: 140
Official Description (provided by the hotel):
Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more   less 
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Also Known As:
Novotel Palm Cove Hotel Palm Cove
Accor Palm Cove
Palm Cove Novotel
Hotel Grand Chancellor Palm Cove Queensland

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