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Reviews (508)
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All reviewsbig poolshort walk to the beachsome tlckids loved the poolclean roomsgames roomwould stay againquiet locationthe main stripgreat facilitiesmain poolbeach frontport douglashgcpoolsesplanadeconference
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61 - 66 of 508 reviews
Reviewed 20 October 2017

The resort style accommodation was great. Close to all the shops and beach. Great pool and bar area . Overall the place is fantastic. Breakfast was great. Staff are well presented and courteous. Rooms have tiles. Not to my liking. Overall a great place. Highly recommend.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 331archied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 23 October 2017

Dear 331archied,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our rooms, location, buffet breakfast and our friendly team.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

Would not recommend! A queen bed is just two single mattress shoved together and is only comfortable for the first night. They charged multiple times for breakfast which left an unhappy feeling at the end of our trip

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank H6488QNag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 23 October 2017

Dear H6488QNag,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the bedding requirements in your room.

For versatility reasons and a practice which is common in hotels all around the world some of our rooms have what we call a zipper king bed. This simply is a king size bed which is able to be unzipped and split into two beds so that the room can be used as a dual occupancy room. I am terribly sorry that you felt that this was not an acceptable bedding offering.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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Reviewed 18 October 2017

Needing refurbishment .... The toilet leaked, rust around bathroom. Some of the linen was dirty and not replaced during stay. The breakfast was adequate and the evening meal was good. We felt the hotel was let down by lack of attention to detail.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank spudderbing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 19 October 2017

Dear spudderbing,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the cleanliness of your room.

I have discussed your feedback with our Executive Housekeeper so that he can investigate the below standard presentation of your room with housekeeping team. We are dedicated to continually improving our service, so your feedback is greatly appreciated.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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Reviewed 18 October 2017

I would never stay or recommend this location. Mould in rooms, no staff, terrible food and no service from under staffing. No room service offered, all services stop at 9pm, party pies served at high price point functions, terrible all round !

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank H6454EMlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 23 October 2017

Dear H6454EMlisa,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to your recent stay.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the management team to follow up with the respective departements to ensure this does not happen again in the future.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

We chose the Hotel Grand Chancellor at Palm Cove for its location, it was a bonus that the room was very reasonably priced. The quality of service at reception was second to none. The room size was perfect for our needs. The pool facility was a fantastic surprise, the waterslide was a hit with the children. Overall, very happy!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank N7763HYchristophers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 19 October 2017

Dear N7763HYchristophers,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our price, room size and fantastic pool.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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