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“Our separate block rooms had a great salt pool”

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Hotel Grand Chancellor Palm Cove
Ranked #8 of 8 Hotels in Palm Cove
Reviewed 21 October 2017

As a couple with no kids, we appreciated our room being close to the large salt pool where we could do laps. (The smaller pool in the main block was more suitable for children). The rooms were clean and the staff were friendly and helpful. Wifi worked best around reception. It was a short walk to the beach and close to the bus route to Cairns. Buses went hourly on the weekend and half hourly during the week. I'd like to stay here again. In October the weather is perfect, the pool is warm enough to swim.

Room Tip: With kids choose the central block, couples the second more private block.
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  • Stayed: October 2017, travelled as a couple
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Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 23 October 2017

Dear Margaret S,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our facilities in the 600 block suited your needs. We appreciate your comments in regards to our team friendly and helpful, as they do try very hard to offer exemplary customer service..

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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30 - 34 of 474 reviews

Reviewed 20 October 2017

The resort style accommodation was great. Close to all the shops and beach. Great pool and bar area . Overall the place is fantastic. Breakfast was great. Staff are well presented and courteous. Rooms have tiles. Not to my liking. Overall a great place. Highly recommend.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with this hotel
Thank 331archied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 23 October 2017

Dear 331archied,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our rooms, location, buffet breakfast and our friendly team.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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Reviewed 19 October 2017

Would not recommend! A queen bed is just two single mattress shoved together and is only comfortable for the first night. They charged multiple times for breakfast which left an unhappy feeling at the end of our trip

  • Stayed: October 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank H6488QNag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 23 October 2017

Dear H6488QNag,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the bedding requirements in your room.

For versatility reasons and a practice which is common in hotels all around the world some of our rooms have what we call a zipper king bed. This simply is a king size bed which is able to be unzipped and split into two beds so that the room can be used as a dual occupancy room. I am terribly sorry that you felt that this was not an acceptable bedding offering.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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Reviewed 18 October 2017

Needing refurbishment .... The toilet leaked, rust around bathroom. Some of the linen was dirty and not replaced during stay. The breakfast was adequate and the evening meal was good. We felt the hotel was let down by lack of attention to detail.

  • Stayed: October 2017, travelled as a couple
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    • Location
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Review collected in partnership with this hotel
Thank spudderbing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 19 October 2017

Dear spudderbing,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the cleanliness of your room.

I have discussed your feedback with our Executive Housekeeper so that he can investigate the below standard presentation of your room with housekeeping team. We are dedicated to continually improving our service, so your feedback is greatly appreciated.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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Reviewed 18 October 2017

I would never stay or recommend this location. Mould in rooms, no staff, terrible food and no service from under staffing. No room service offered, all services stop at 9pm, party pies served at high price point functions, terrible all round !

  • Stayed: October 2017, travelled on business
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    • Rooms
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Review collected in partnership with this hotel
1  Thank H6454EMlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 23 October 2017

Dear H6454EMlisa,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to your recent stay.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the management team to follow up with the respective departements to ensure this does not happen again in the future.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Grand Chancellor Palm Cove

Address: Coral Coast Drive, Palm Cove, Queensland 4879, Australia (Formerly Novotel Palm Cove Resort)
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 On the Beach Hotel in Palm Cove
Price Range: RM 340 - RM 535 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Chancellor Palm Cove 4*
Number of rooms: 140
Official Description (provided by the hotel):
Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more   less 
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Also Known As:
Novotel Palm Cove Hotel Palm Cove
Accor Palm Cove
Palm Cove Novotel
Hotel Grand Chancellor Palm Cove Queensland

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