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Reviews (511)
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All reviewsbig poolshort walk to the beachsome tlckids loved the poolclean roomsgames roomwould stay againquiet locationthe main stripgreat facilitiesmain poolbeach frontport douglashgcpoolsesplanadeconference
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42 - 47 of 511 reviews
Reviewed 6 January 2018 via mobile

We had a lovely stay at HGC, very friendly and helpful staff, great pool facilities, large clean room and nice balcony overlooking the pool.

A short walk to Palm Cove restaurants and beach which are an absolute delight. Will definitely be back to stay again

Stayed: December 2017, travelled with friends
Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear Nicola M,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful and enjoyed our recreation facilities.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018

This is an easy access stay compared to some of the water front properties at Palm Cove, the rooms have everything you need. Whilst the rooms could do with a little freshen up they are clean and tidy and represents an affordable stay.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tropical20082016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear tropical20082016,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our easy access and spacious rooms.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

Terrible - can’t believe it’s 4 Star. More like 2 Star.

-Bad wifi and can’t connect from unit
-No shampoo in entire hotel
-Room keeping missed our room two times
-Spa broken
-Terrible breakfast esp for the cost
-Staff are over worked and have little time to help
-Room service has to be collected from reception.
-iMac in foyer missing keyboard and mouse




  • Stayed: December 2017, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 5 January 2018

Dear James,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the service and standard that we strive for.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the relevant department managers to discuss their teams to ensure this does not happen again in the future.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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Reviewed 1 January 2018

Friendly staff quick checkin check out. Staff are friendly and the service was great pool facilities excellent for far North Queensland under cover which keeps the pool cool. 2 minute walk to o beach.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A4955ZImandym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 3 January 2018

Dear A4955ZImandym,

Thank you for taking the time to write your very complimentary review.

It was so nice to read all the lovely things you experienced during your stay, especially the facilities and the service, something that we pride ourselves on.

We look forward to welcoming you back soon.

Kind regards,
Marsha Franklin, Hotel Manager

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Reviewed 30 December 2017 via mobile

We got moved here from Sarayi Boutique Hotel as that was a dump, our room is clean, big and really nice to be in.

We are in 577, we have a large bedroom,large bathroom, kitchen area and lounge, with a balcony.

The pool area is great.
There is parking for our hired car, only thing is it's stairs only no lift or ramps, but in saying that the staff are really nice and a younger man helped me with my pram up the stairs.

So happy to be here and out of that.other terrible place.

Stayed: December 2017, travelled with family
Thank Adelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 3 January 2018

Dear Adelle B,

Thanks so much for your 5 star review. I'm so pleased that you enjoying your stay with us, and that you found our rooms and facilities to your liking. I am also pleased that you are finding our team friendly and helpful.

We sincerely hope you enjoy the rest of your stay with us and we look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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