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“Wonderful place to stay!”

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Hotel Grand Chancellor Palm Cove
Ranked #8 of 8 Hotels in Palm Cove
Reviewed 8 January 2018

The Hotel Grand Chancellor is a wonderful resort that personifies customer service. The staff, lead by their general manager, Ms. Marsha Franklin, cannot be more helpful; pleasant and professional! The hotel has a great pool area; the rooms are clean AND the biggest asset is the Staff! We highly recommend this hotel to all visitors!

Room Tip: Quiet atmosphere; warm and friendly staff and great pool!
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Stayed: January 2018, travelled as a couple
1  Thank pabrown1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 10 January 2018

Dear pabrown1947,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 475 reviews

Reviewed 7 January 2018 via mobile

I highly recommend this beautiful resort!
It was a little paradise.

The manager was the most loveliest lady and we will be definitely be back very soon

So close to the beach and restaurants.
We ate mostly at the hotel though. Pizza’s were amazing.

Thank you

Stayed: January 2018, travelled with friends
1  Thank BeckHowe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear BeckHowe1,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our resort a "little paradise". I am also glad to hear that you enjoyed our selection of pizzas on offer.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018 via mobile

Stayed here for New Years with family.

Excellent pool facility if you have smaller children, there’s a crocodile slide that will keep u set 10s entertained for hours!

Close to bar facility so it’s s great way to while away an afternoon.

Room that we booked was clean and comfortable, nothing extravagant and a few signs of wear and tear in the bathroom that could probably do with dealing with but no big drama.

The fridge in the room was pretty much useless not cold at all!

But a nice big comfy bed and little balcony overlooking the second quieter pool.

Short walk to the beach.

Great place to stay if you have younger family and looking for convenience and basic comfort

Stayed: January 2018
Thank Rose W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear Rose W,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our children friendly facilities and relaxed poolside enviroment.

I am sorry that the fridge was not working properly during your stay. This has been passed onto our maintenance team to rectify.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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Reviewed 6 January 2018 via mobile

We had a lovely stay at HGC, very friendly and helpful staff, great pool facilities, large clean room and nice balcony overlooking the pool.

A short walk to Palm Cove restaurants and beach which are an absolute delight. Will definitely be back to stay again

Stayed: December 2017, travelled with friends
Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear Nicola M,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful and enjoyed our recreation facilities.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018

This is an easy access stay compared to some of the water front properties at Palm Cove, the rooms have everything you need. Whilst the rooms could do with a little freshen up they are clean and tidy and represents an affordable stay.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tropical20082016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear tropical20082016,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our easy access and spacious rooms.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Grand Chancellor Palm Cove

Address: Coral Coast Drive, Palm Cove, Queensland 4879, Australia (Formerly Novotel Palm Cove Resort)
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 On the Beach Hotel in Palm Cove
Price Range: RM 330 - RM 521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Chancellor Palm Cove 4*
Number of rooms: 140
Official Description (provided by the hotel):
Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more   less 
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Also Known As:
Novotel Palm Cove Hotel Palm Cove
Accor Palm Cove
Palm Cove Novotel
Hotel Grand Chancellor Palm Cove Queensland

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