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Reviews (507)
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All reviewsshort walk to the beachbig poolsome tlckids loved the poolclean roomsgames roomwould stay againquiet locationthe main stripgreat facilitiesmain poolbeach frontport douglashgcpoolsesplanadeconference
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37 - 42 of 508 reviews
Reviewed 7 January 2018 via mobile

I highly recommend this beautiful resort!
It was a little paradise.

The manager was the most loveliest lady and we will be definitely be back very soon

So close to the beach and restaurants.
We ate mostly at the hotel though. Pizza’s were amazing.

Thank you

Stayed: January 2018, travelled with friends
1  Thank BeckHowe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear BeckHowe1,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our resort a "little paradise". I am also glad to hear that you enjoyed our selection of pizzas on offer.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018 via mobile

Stayed here for New Years with family.

Excellent pool facility if you have smaller children, there’s a crocodile slide that will keep u set 10s entertained for hours!

Close to bar facility so it’s s great way to while away an afternoon.

Room that we booked was clean and comfortable, nothing extravagant and a few signs of wear and tear in the bathroom that could probably do with dealing with but no big drama.

The fridge in the room was pretty much useless not cold at all!

But a nice big comfy bed and little balcony overlooking the second quieter pool.

Short walk to the beach.

Great place to stay if you have younger family and looking for convenience and basic comfort

Stayed: January 2018
1  Thank Rose W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear Rose W,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our children friendly facilities and relaxed poolside enviroment.

I am sorry that the fridge was not working properly during your stay. This has been passed onto our maintenance team to rectify.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018 via mobile

We had a lovely stay at HGC, very friendly and helpful staff, great pool facilities, large clean room and nice balcony overlooking the pool.

A short walk to Palm Cove restaurants and beach which are an absolute delight. Will definitely be back to stay again

Stayed: December 2017, travelled with friends
Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear Nicola M,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful and enjoyed our recreation facilities.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018

This is an easy access stay compared to some of the water front properties at Palm Cove, the rooms have everything you need. Whilst the rooms could do with a little freshen up they are clean and tidy and represents an affordable stay.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tropical20082016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 9 January 2018

Dear tropical20082016,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our easy access and spacious rooms.

We look forward to welcoming you back on your next visit to Palm Cove.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

Terrible - can’t believe it’s 4 Star. More like 2 Star.

-Bad wifi and can’t connect from unit
-No shampoo in entire hotel
-Room keeping missed our room two times
-Spa broken
-Terrible breakfast esp for the cost
-Staff are over worked and have little time to help
-Room service has to be collected from reception.
-iMac in foyer missing keyboard and mouse




  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 5 January 2018

Dear James,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the service and standard that we strive for.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the relevant department managers to discuss their teams to ensure this does not happen again in the future.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Marsha Franklin, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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