We went to friends' wedding and stayed at this hotel.
11:30pm: we went to sleep
1:45am: everyone woke up as one of the lights (right above the bed) suddenly turned on and kept flashing! We tried everything to shut it down and failed.
1:55am: It finally decided to turn itself off. I went to the reception, report the incident to the front desk staff. After bluntly looking at me for a couple of minutes, he said he didn't know what's going on, which was fair enough, we didn't know what the hell was going on either. I expressed my concerns. I was worried it might happen again and asked whether there's anything they could do. He said 'I promise it wont happen again.' How could you promise something you had no idea about? I don't know. But I knew he refused to offer any help at that point. Note: He didn't bother to apologise in the whole conversation.
I went back and everyone tried to go back to sleep.
2:50am Woke up again: the light turned itself on again and kept flashing! My husband rang the front desk and he finally came over, and finally gave us another room. Of course, he didn't apologise.
Our sleep were all ruined by then.
When we were checking out, another staff received us. We didn't want to talk about the night at all but she apparently knew what had happened. For the first time, the hotel staff apologised. What a surprise, they actually felt 'Sorry'!!
She asked "did you try to turn everything off but the light is still on?" Yes, you are right! But this wasn't the point, the problem was that the light turned itself on! I guess the other guy might have rendered what had happened completely and described us as 'stupid' and 'fussy' so that he could avoid taking the responsibility.
Well, this might be a one off incident. However, the service is very disappointing. Hopefully they will find an electrician and fix the problem asap. And, yes, I will avoid Travelodge from now on. Thanks.
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- Also Known As:
- Bankstown Travel Lodge
- Travelodge Bankstown
- Travel Lodge Bankstown
- Bankstown Travelodge