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“Missing half the burger”

South West Rocks Seafood
Cuisines: Seafood, Australian, British, Cafe
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Restaurant details
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Dining options: Outdoor Seating
Reviewed 21 October 2016 via mobile

Staff were polite. Food was well below average. Got seven bites into my plain burger before I found any meat. Meat took up about half the burger, if that. When I finally found the meat it tasted like flour. Mostly filler.

Date of visit: October 2016
Thank LauraGregg2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southwestrockseafood, Owner at South West Rocks Seafood, responded to this reviewResponded 22 October 2016

i am very confused by this review, our burger patties do cover the bun and also our meat patties come from our local butcher which contain only 100% beef and definitely no filler of any kind especially flour!

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115 - 119 of 221 reviews

Reviewed 18 October 2016

Love my Fish and Chips,
and SWR Seafood is the perfect example of the Great Fish and Chip Shop. A nice selection of fish, (some imported though), crumbed of course, well cooked chips that are crisp, not damp, and eaten there in a nice outdoor setting on the street corner overlooking the beach and creek.

Nice people serving nice Fish and Chips, and a really nice steak sandwich as well.

To top it off I discovered a strawberry milk, with real actual strawberries, there. What more can you possibly want in a seaside lunch - or lazy dinner.

Reminds me of when I was a kid in the 50's/60's, and a family called Gambaro had a tiny Fish and Chip shop at Coorparoo in Brisbane that had a 3 hour wait (if you didn't ring first) for takeaways on Friday nights. SWR Seafood is just as nice.

Date of visit: October 2016
    • Value
    • Service
    • Food
Thank PeterRAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2016 via mobile

Bought a family pack - more batter than fish. Still searching for the sweet potato in the scallop. Chicken burger tasted like egg and fish. Has it changed ownership recently? Earlier reviews were positive

Date of visit: October 2016
Thank ypipe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southwestrockseafood, Owner at South West Rocks Seafood, responded to this reviewResponded 22 October 2016

Sorry for your bad experience, no we have not changed ownership.
I do not understand why your chicken tasted like fish as we do not cook chicken with the fish all our fish product is cooked in seafood only fryers.
we make our own sweet potato scallops and I feel they are at a very acceptable size.

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Reviewed 5 October 2016

Don't waste your money. Bought a "family pack". The potato scollops were like rubber and the fish was from NZ and Vietnamese Basa - seriously! Get some local seafood into your shop, not imported rubbish. NO LOCAL FISH other than two tiny undersized whiting fillets for $2 each!!! Frozen fish cocktails and chicken which you can buy at Coles. No salt on the chips. Service was slow and unfriendly. I would rather eat a vegemite sandwich than go there again. Next time we will try the fisherman's coop on the outskirts of town.

Date of visit: September 2016
Thank Emma O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southwestrockseafood, Owner at South West Rocks Seafood, responded to this reviewResponded 22 October 2016

I would love to have local fish in our window but our only way to purchase local fish is through the local fish co-op and they only sell retail not wholesale so we pay the same price as everyone else so I say to you go and buy say a whole snapper, fillet it down and see what your left with then consider what you paid for the fish.
For us to have local fish we would have to charge around $10-$12 per fillet okay if where a restaurant but where not we are a take away and people will not pay $15 dollars for fish & chips.
Our house fish is Blue Grenidier which is an Australian Waters fish and a very nice eating fish as well, we sell Basa as there are customers that like this fish and regulary request this fish well aware where it comes from as we do not try to hide this.
Our crumbed Whiting which we sell for $1 a piece and crumbed Flathead for $2 each both come from the Clarence. We also have a farmed Barra and Gold Band Snapper from North Queensland.
As for our chicken we buy whole chicken breasts slice them and them crumb them ourselves definitely not bought at coles.
Yes we have frozen fish cocktails, we also have homemade fish cocktails as well as homemade calamari, homemade prawn cutlets, homemade potato scallops and sweet potato.
We go to a lot of trouble and take great pride in the food that we prepare and we are more then friendly to our customers.

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Reviewed 24 September 2016

Home for a couple of days on a family matter & was elected to go down to get some burger & chips. Started of at Horseshoe Bay Kiosk who haven't moved into the 21st century by having eftpos, so decided to try South West Rocks Seafood's. Should have known better when as soon as I entered started dry gagging from the smell of rancid cooking oil & dodgy smelling seafood. Place wasn't busy , but still took forever to get the food. My hamburger patty fell out which was a blessing, and the other family members removed them as they were tasteless. Chips were soggy & ended up in the bin. What's so hard about cooking a decent burger & chips ????

Date of visit: September 2016
    • Value
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    • Food
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southwestrockseafood, Owner at South West Rocks Seafood, responded to this reviewResponded 22 October 2016

There is nothing hard about cooking a good burger and chips, we do it every day and customers everyday tell us so.
We cook in clean oil and there is no stale fish in our window.
Maybe if you thought our shop smelt so rancid you should have turned around and walked out.

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