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Reviews (3,054)
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Reviewed 23 April 2018

This hotel is perfect for any type of holiday. Just spent couple days for business meeting and I was very positive surprised how this hotel progress over the winter. Excellent new rooms, very confi beds, new bathrooms, pool area and very delicious Ala carte restaurants - my favorite Garibaldi! The staff was very helpful, polite and smiley. Looking forward for next stay with my family in September.

Room Tip: Fishermanns vilas are perfect
  • Stayed: April 2018, travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Marcela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas A, Manager at Olympic Lagoon Resort, responded to this reviewResponded 23 April 2018

Dear Marcela,

Greetings from the Olympic Lagoon Resort Agia Napa.

We are delighted to see that you had a great time with us during your holiday.

We are pleased to see that you enjoyed our newly renovated rooms and enjoyed sampling the Garabaldi Italian during your stay.

Your staff praises are greatly appreciated.

Thank you for gracious comments and we look forward to welcoming you and your family in September.

Kind regards,

Andreas Antoniou

General Manager.

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Reviewed 23 April 2018

Just returned from a fabulous stay at the Olympic Lagoon - Ayia Napa. An amazing transformation the hotel has gone from fantastic to outstanding.
Renovation of the pool areas & pool bar, upgraded kids pool. Scoops Ice-cream shop is down by the lagoon pool & kids play area - great milkshakes.
The entertainment venue is amazing as is the entertainment, love the Thriller show and Jersey Boys.
Buffet restaurant is excellent and then the choice of the a la cartes makes this hotel stand out from the rest. Hard to choose a favorite all are superb.
Staff cannot do enough for you.
Beach is just across the road, shallow crystal clear water and quiet at the moment.
Would return to this hotel in a flash.

Room Tip: Fishermans rooms are adult only with pool.
  • Stayed: April 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Tina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas A, Manager at Olympic Lagoon Resort, responded to this reviewResponded 23 April 2018

Dear Tina D,

Thank you for reviewing the Olympic Lagoon Resort Agia Napa.

We are pleased that you have had the opportunity to sample our newly renovated five star resort.

Your praises in regard to our staff members and newly renovated facilities such as our Xperince entertainment arena are highly appreciated by us.

We aim to enrich and offer our clients the broadest range culinary options with addition of the Garbaldi fine dining Italian, The Greats international restaurant and our all day Snackaria.

We highly look forward to welcoming you to the resort in the near future.

Kind regards,

Andreas Antoniou

General Manager

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Reviewed 19 April 2018 via mobile

Booked here last year for my wedding on 11th april.2018.
Was informed 2 weeks before departure via my hairdresser at resort that it wouldnt be opening until 8th april..we were due to arrive 4th april.
Had to move somewhere else for 4 nights but were assured hotel.would be completed and ready to open by the 8th.
Arrived on the 8th to a building site..restaurants and new indoor wedding venues not completely..empty shells.kids ice cream parlour not complete..debris of cement and tile fragments in kids pool resulting in daily cuts on feet..despite informing management nothing was done and we had to purchase pool shoes for their own safety.wires..tools..pipes.strewn across paths .diggers.drilling ..all on a daily basis.
Hotel management would accept no blame..trying to blame travel.agents.
They lost our wedding cake.they removed chairs and props from wedding venue whilst our photographer was still taking our wedding photos.
Mam paid over £4500 for a bungalow with a private pool..which up until our departure on 18/04/18 were nowhere near complete..so she was downgraded with no monetary compensation.
This place is advertising indoor wedding venues with photos from their sister resort in Paphos..false advertisement at its best.
Any attempt to complain/post an honest review/show photos results in being barred or blocked from their pages.only false reviews are allowed.
Appalling.
Only allowed to post 10 pics on here but i have a lot more.

Stayed: April 2018, travelled with family
25  Thank julie040372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2018 via mobile

Hotel would probably of been a very nice place to stay but was not ready to be opened yet there was live electrics left out unsafe distribution boards for the rooms left open with abilities for children to reach and put fingers into trip hazards and was basically a building site would say in a couple of weeks would be good but wasn’t ready to be opened yet

Stayed: April 2018, travelled with friends
13  Thank tomwaters2712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas A, General Manager at Olympic Lagoon Resort, responded to this reviewResponded 25 April 2018

Dear Tomwaters2712

Thank you for sharing your feedback and we are glad that you found the resort to be beautiful and a very nice place to stay. Guest satisfaction is of the utmost importance to us as we strive to meet and exceed our guest’s expectations.

We are very sorry your stay with us was not to your satisfaction and that we did not meet your expectations on this occassion. This is not the norm at the Olympic Lagoon Resort, Ayia Napa as you can see from the number of positive trip advisor and positive guest reviews we receive on a daily basis. We are the proud winners of numerous awards for guest satisfaction.

As your comments relate to some maintenance works please note these have already been fixed. Safety of our guests is our number one priority please rest assured we never have live electricity in a place where guests could sustain an injury. Improvements are always on going and we therefore thank you again for sharing your comments with us.

We do hope to have the opportunity to welcome you back in the future to restore your faith in our facilities and services.

Kind Regards

Andreas Antoniou
Resort General Manager

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Reviewed 19 April 2018 via mobile

Just arrived at the hotel. The resort has just had a major refubhishment. There is some building work going on in the south east corner of the resort plus some minor work elsewhere. Obviously the building project was not completed on time and Kanika need to ask themselves why this happened and how it communicates with its guests regarding this situation prior to arrival.
But to be honest you don't even notice it and doesn't affect our stay here. Food, entertainment, staff and hospitality all great. Our room is all brand new and the new entertainment complex is fantastic. I was concerned about the resort prior to arrival due to the late opening and comments on social media, but having a great time and am pleased I chose the Olympic Lagoon Agia Napa. Weather is all very good wall-to-wall sunshine and warm. Landa beach is less than a 5 minute away, it's beautiful and not busy at this time of the year definitely recommend a afternoon/evening swim there. So if you are about to arrive here don't be concerned you will have a great time.

Stayed: April 2018, travelled as a couple
4  Thank Peter123490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas A, General Manager at Olympic Lagoon Resort, responded to this reviewResponded 23 April 2018

Dear Peter123490

Greetings from the Olympic Lagoon Resort Ayia Napa.

Thank you for choosing our hotel for your recent holiday to Cyprus and for taking the time to post on our TripAdvisor page.

We have taken onboard your comments regarding the renovations.

We are glad to read that you enjoyed your stay with us and found the staff, entertainment, food and hospitality to be great. It is great that you found time to discover our local beach which is so pretty with crystal clear seas and soft sand.

We look forward to welcoming you back to our Resort in the near future.

Kind Regards

Andreas Antoniou
Resort General Manager

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