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All reviews blt il mulino the ritz carlton club level tennis courts mares restaurant san juan lobby lounge turn down service city view close to the airport pool staff long weekend pool view luxury hotel food and drinks beautiful property
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4 - 9 of 3,274 reviews
Reviewed 31 July 2018 via mobile

We had a week long stay and because I am a creature comfort person i was satisfied they did not disappoint;we shopped at Tiffany’s little Switzerland And the sales representative where so gracious and kind it was very clean I loved the beach front the guests where pleasent and friendly the choice of activities was pretty decent and our room was comfortable only thing I would do differently is book a balcony WARTER front view. I can’t wait till it’s up and running again. HENRY AND TYLEAH JOSEPH

Stayed: August 2017, travelled as a couple
2  Thank tyleah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2018

My family of 6 stayed in 2 rooms at this hotel. We found the entire hotel quite lovely, the staff very friendly and the pool and beach areas were gorgeous indeed. Also walking distance to quite a few restaurant options which was great! Can't wait to go back. Our hearts go out to the people of Puerto Rico and we pray for a strong recovery.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
6  Thank Travelbug474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018 via mobile

We had a nice stay here. Decent property. The casino was very nice but was kind of small. The restaurants were all nice and the spa and the gym satisfied us. If I was in San Juan I would stay here again

Stayed: August 2017, travelled as a couple
3  Thank spartacusx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2018

Near SJU and outside the heavy traffic area of San Juan. Excellent service. Great beach on property. Nearby great restaurant El Metropolitano. Quiet location. Pricey breakfast but there are several restaurants nearby with more reasonable prices.

Stayed: November 2017, travelled as a couple
2  Thank Coquiviris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018

We had booked 2nights at this property to start our 2 weeks long vacation. My husband and I were to spend two nights to start our trip before transfer to another Ritz property. After 10 nights at the Dorado Beach Reserve we were to come back to the Ritz San Juan property to overnight before our flight home.

The after effects of hurricane Maria made our trip to Puerto Rico impossible. Best laid plans ! ....

I just wanted to comment on the amazing customer service I received while first researching the accommodations, prior to booking our suite and the ease of cancelation.
We were disappointed to miss what was to be an amazing trip and deeply saddened for all the people of Puerto Rico.
Hoping to be back soon....

  • Stayed: November 2017, travelled as a couple
    • Service
10  Thank Wenovo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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